Skip to main content
Participant
Jan 16, 2023 2:50 PM UTC
Answered

Tutorials wont load, everything is empty

Hi there,

i am trying to open up the tutorials inside Premiere Pro. When i click on them, the project will open, but all windows are staying black. I can import the "onboarding loop" or "going home project" folder, but i still dont get any tasks or messages.

 

  • Adobe Premiere Pro version number: 23.1.0 (Build 86)
  • Operating system - Windows10 21H2 (19004.2486)
  • Steps to reproduce - open Premiere Pro, on home screen open any "in program tutorial"
  • Expected result - a textbox or video footage should appear with steps to learn how to use premiere pro
  • Actual result -  project opens up, but everything stays black and blank

 

i changed the upper right panel to "training". I reinstalled Premiere Pro twice and another time with the Adobe CC cleaner. In Illustrator the tutorials are working fine. 

gerikp
gerikpCorrect answer
Community Expert
Jan 16, 2023 10:49 PM UTC

Have you tried resetting your workspace?

Window > Workspaces > Reset to Saved Layout

5 replies

gerikp
Community Expert
gerikpCommunity ExpertCorrect answer
Community Expert
Jan 16, 2023 10:49 PM UTC

Have you tried resetting your workspace?

Window > Workspaces > Reset to Saved Layout

Translate
Participant
Jan 17, 2023 8:25 AM UTC

WOW! that worked. I thought uninstalling without saving settings would do the same. After resetting the workspace the tutorial was loading. Thank you 🙂

Translate
gerikp
Community Expert
Community Expert
Jan 23, 2023 3:35 PM UTC

Glad you got it back working!

Translate