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cedids
Participant
November 6, 2023
Question

Ultra Key different results on Background/no Background

  • November 6, 2023
  • 1 reply
  • 149 views

Hi everyone,

I have a strange problem with the Ultra-Key, the key looks clean when I look in the matte and also when I export the video without background (mp4) But if I put a picture or something in the background you suddenly see strange noise. (see comparison in attached pictures)

 

Video material (UHD .MXF) in FHD Sequence

Premiere Version: v25.1

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    November 28, 2023

    Hi @cedids,

    I got your note. I apologize that the that the community was unable to solve your issue. Please contact assisted support for continued assistance with this issue. To contact Adobe Customer Service, do the following: 

    1. Make sure to sign into your Adobe account. Allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN. 
    2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window. 
    3. Type "Agent" in the chat box to be connected to a live agent. 
    4. When you get an agent, ask to be connected to the video queue. These are agents that are specially trained to handle issues related to digital video and audio.


    I hope they can assist you. Let us know how they are helping you so that the community can learn and help others having trouble with any similar situations.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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