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Unable to import video

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After facing a crash, I cannot import any video to my premiere pro. When I drag a video, only audio part is imported, and the mouse cursor is displayed as 'fist' (shown when dragging) on the video part. I tried changing GPU Acceleration to Acceleration to Mercury Playback Engine and it's still not working. Can anyone help please?

Peru BobCorrect answer

Community Expert

What does it mean it by "user error as source patching"?

Ann means that you need to Source Patch the track as she illustrated for you.

See here:

https://www.youtube.com/watch?v=xbRoT47BOrw:

Community Expert

Correct answer

Community Expert

What does it mean it by "user error as source patching"?

Ann means that you need to Source Patch the track as she illustrated for you.

See here:

https://www.youtube.com/watch?v=xbRoT47BOrw:

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Richard M Knight

Community Expert

Community Expert

As Ann rightly said this 'V1' box needs selecting.

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NuhtAuthor

Participant

OMG.....so embarassing guys haha...

I've been struggling for whole day, and it was so silly.

Thanks a lot!!

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Community Expert

Community Expert

Dragging into Premiere or dragging into the timeline?

If latter: user error as in not souce patching.

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NuhtAuthor

Participant

Oh dragging into the timeline!

Sorry for the confusion.

What does it mean it by "user error as source patching"?

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Richard van den Boogaard

Community Expert

Community Expert

What version of PPro are you working with?

Please tell us more about your sytem: PC or Mac? What kind of GPU/CPU/RAM and do you use an internal or external audio device?

Thanks. Let us help you.

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NuhtAuthor

Participant

Version: Premiere Pro CC 2019

GPU: Intel(R) HD Graphics 5500

CPU: Intel(R) Core(TM) i5-5200U

RAM: 8GB

Internal audio device: Realtek High Definition Audio

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