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KyleKramb
Participating Frequently
November 4, 2016
Question

Unable to Sync

  • November 4, 2016
  • 2 replies
  • 583 views

I am unable to sync my user settings to the cloud and my Autosave to the cloud is also not working. This started right around the time that the 2017 release was rolled out. I did not update and am still running the 2015.4 version of PP. Anyone else experiencing this issue? Any fixes that don't involve updating?

This topic has been closed for replies.

2 replies

Vidya Sagar
Vidya Sagar
Participating Frequently
November 4, 2016

Hi KyleKramb,

Please try the following steps:

1. Sign Out & Exit from Creative Cloud application.

Sign in and sign out to activate or deactivate Creative Cloud apps

2. Quit all Adobe Applications.

3. Quit all Adobe related processes in Activity Monitor/Task Manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater).

4. In Mac,

          Navigate to ~/library/application support/adobe / and rename coresync to coresync.old and oobe to oobe.old

    In Windows,

          Navigate to c://users/username/appdata/roaming/adobe / and rename coresync to coresync.old

          Navigate to c://users/username/appdata/local/adobe/ and rename oobe to oobe.old

5. Relaunch Creative Cloud application, Sign In & try to Sync again.

Please let us know the status of the issue.

Thanks,

Vidya Sagar.

bkgarceau
bkgarceau
Participating Frequently
November 7, 2016

I too am having the same issue. Just updated today... ran through the protocol, but still the issue persists. And I confirm my issue has nothing to do with a firewall.

D
Darko.Ibr
Participant
November 4, 2016

Same issues.. Sometimes is sync other times it does not.. I have no idea what's wrong.. Started after the 2017 update

Vidya Sagar
Vidya Sagar
Participating Frequently
November 4, 2016

Hi Darkolbr,

Is there an Antivirus or Firewall enabled? It is possible, Antivirus can block the sync.

If issue persists, try to disable Antivirus temporarily & try Sync.

Thanks,

Vidya Sagar.

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