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Ivana Cujova
Participant
September 12, 2023
Question

unable to use Premiere Pro - my computer shuts down

  • September 12, 2023
  • 3 replies
  • 259 views

Hello. I've been unable to use Premiere Pro for 2 months. When I try to open it, my computer shuts down, and I have to restart it. I've cleared the caches, and my graphics card is compatible. Can someone help me?

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3 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
September 12, 2023

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

Odobe
Odobe
Known Participant
September 12, 2023

Hello

 

What spec computer are you using?

Are you running any other programs at the same time?

Have you completely removed Premiere and reinstalled it from Creative Cloud?

 

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
September 12, 2023

Contact support.

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