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Kelly Anderson
Kelly Anderson
Inspiring
June 2, 2016
Answered

Undefined is not an object [PP 2014]

  • June 2, 2016
  • 1 reply
  • 2175 views

Hello,

 

I'm having an issue with an HTML5 panel for Premiere Pro.  I have the panel installed on 15 computers and it works fine on 10 of them.

On the other 5, the panel launches but when a button/script is pressed an alert box comes up and says "Undefined is not an object".

Any ideas?

 

thanks,

Kelly

This topic has been closed for replies.
Correct answer Bruce Bullis

I don't see a .zxp, and I DO hear recent reports of our mail gateway blocking .zxp files...I sent you an ftp location at which to post.


In further testing, and subsequent Creative Cloud updates, I couldn't get your .zxp installation to fail. Please re-send if the trouble recurs.

1 reply

Bruce Bullis
Bruce Bullis
Legend
June 6, 2016

How are you installing the panels?

Kelly Anderson
Kelly AndersonAuthor
Inspiring
June 6, 2016

Since we have CC2014 installed everywhere, we are using Adobe Extension Manager CC.

Bruce Bullis
Bruce Bullis
Legend
June 6, 2016

Are the 5 machines with non-functional connected to the network any differently, than the 10 successful machines?

I recall that ExManCC had a pref, about whether or not it's allowed to access the internet; any difference in the ExManCC prefs, between the 10 and the 5?

[Also; send me your .zxp, directly? bbb@adobe.com]

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