Unexpected errors with Premiere Pro 24.1 and Apple M2 Mac Mini

Hi @Daniel Muirakitan,

I see your posts and am trying to get you help on your bug report. I have asked for more information there. We can take up triage over there.

Unfortunately, it is very frustrating to pay almost 1500 per year in the hope of having the guarantee of a stable, secure, and reliable editing software and simply receive in return a program that can barely stand on its feet and breaks down in the face of the most ordinary creative tasks.

I understand. I'm sorry you're having trouble with the software and the new hardware. I am not seeing the same issue, so the issue is trying to figure out why you're having such a bad experience. Most people are running the software smoothly on these Macs. As a former pro editor before coming to Adobe, I'm having no unusual problems and find the app quite stable.

I think that something else may be going on, like, perhaps you updated your hardware, software, or OS in the middle of a project, and that can cause issues no matter your NLE. Not sure what's going on there, I'd rather troubleshoot on your bug report, however, so that the engineering staff can stay engaged. Bruce is definitely the one you want to work with.

I sought help at the link you mentioned... There's nothing there!
They are just ready-made texts that have no relation to the problem I am experiencing. Moreover, there are no means to be attended by a human who can help me there.

Sorry for the confusion. There's a chat pod in the lower right of the Adobe Support page. That's how you engage the team. Ask for the video queue to be fast tracked to our specially trained agents. They may be able to troubleshoot your system one on one.

I don't know if it's clear, but I am having serious losses thanks to the incompetence of the development and support team at Adobe, since the solution they have been able to deliver is not even capable of meeting the most basic needs of a customer: to have a program that works or then support that helps when experiencing difficulties.

I apologize for these shortcomings. Again, the software is running fine for most people on macOS Sonoma. In the bug report, I hope we can figure out why your system has problem and similar systems do not. It might be related to your media or a project specific error. We can try and find that out on your bug report.

This has been going on for over a month. It's a significantly relevant and intolerable amount of time for this kind of failure from a company that charges what it does for its services.

What else could you suggest, as a representative of Adobe?

Let's work on your bug and see what kind of issue you are facing. Right now, we can't reproduce your issue. In the meantime, I'll inspect other bug reports that have similar reported problems and will forward those on to the team. Perhaps there is a specific issue related to Apple hardware, macOS, or our software (or a combo of these).

I hope we can help you on the bug reports forum where you already have the team's attention.

Thanks,
Kevin