Unjust Account Suspension for "Fraud" & Unacceptable Support Experience (Freelance Video Editor)

Hi Adobe Community & Moderators,

I am reaching out here in absolute frustration as a last resort, hoping a moderator or community manager can escalate this case. My Adobe account has been falsely flagged and blocked for "fraud," despite being a legitimate paying customer.

Here is what happened:

• The Billing: On September 2, 2026, I was billed normally for my monthly Premiere Pro subscription (€15.99, Invoice No: IEE2026016419410).

• The Sudden Ban: Shortly after this successful payment, I received an automated email from noreply@adobe.com stating that "fraudulent behavior" was detected on my Premiere plan and that my subscription had been cancelled and blocked.

• The Costly Support Loop: I tried resolving this through support. First, I got no proper help. Then, I had to make an expensive international phone call from the Netherlands to the US, which cost me €60 in phone bills. The agent promised to call me back on Monday, but completely ghosted me.

• Conflicting Chat Support: Today, I opened a new support chat. The agent (Amrin) gave me completely contradictory information:

  1. First, they stated the account cannot be reactivated or changed due to the fraud flag.

  2. Then, after I pointed out that I literally just paid for this month, they offered a one-month refund/credit as a "special exception."

  3. At the same time, they admitted in the chat that this situation is a mess, yet they continue to claim they cannot unflag or restore my specific account, while simultaneously offering to let me buy the exact same plan again on this very same account.

As a freelance video editor, I rely heavily on this account for my administration, proper invoicing, and daily work. I did nothing wrong, my payment went through successfully, and I am essentially being locked out of the service I paid for—costing me extra money in international calls and lost working time.

What I need: Can a moderator please look into my account, review the flags, and properly restore/unflag my account instead of forcing me to abandon my administrative history and setup?

• Account email associated: info@fabianmedia.nl

• Invoice number: IEE2026016419410

I look forward to a swift resolution from an official Adobe representative.