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A
AusRivo
Participant
May 15, 2020
Question

unknown error while loading graphics template adobe premier pro

  • May 15, 2020
  • 18 replies
  • 57107 views

Hey guys im stuck here.

 

 

I cant load a graphics effect in premier pro. This error comes every time i try and drag the graphic onto my project. It was working fine acouple of days ago.

 

'unknown error while loading the motion graphics template'. I dont know how to fix it. All my other purchased graphics work fine. This certain graphic i use alot so i really need it to work. Its call Hand drawn elements.

 

Anyone know a fix?

    18 replies

    Show previous replies
    L
    Loane Studio
    Participant
    December 22, 2022

    Hey, did you find a solution ? i have the same problem and nothing work for me

     

      Roman Lehmann
      Roman Lehmann
      Participant
      October 26, 2022

      Hi

      After restarting Premiere and deleting the preferences (hold alt when launching), it worked for me.

      Before you do that make sure your shortcuts are saved in the cloud.

      Hope this helps!

        E
        Erfan267929205gnr
        Participant
        October 25, 2022

        Hey man

        Just watch this video:

        https://youtu.be/L7fEcQqIvvE

        Its 100% worked!

         

         

         

         

         

         

          J
          Joseph27026634emjs
          Participant
          November 8, 2022

          It worked for me!

           

            adilm46861984
            adilm46861984
            Participant
            February 28, 2024

            Thanks, this worked for me!

            Titera
            Titera
            Participating Frequently
            May 26, 2022

            Deleting the "Media Cache Files" solved the issue for me!

            Edit > Preferences > Media Cache > Then click [Delete] next to "Remove Media Cache Files"

              Titera
              Titera
              Participating Frequently
              May 26, 2022

              Not sure why I cannot edit my reply above...but I also had to restart Premiere to get it to work.

                R
                rizoe5398619
                Participant
                January 31, 2023

                Awesome that will do. Thanks Titera

                  C
                  Community Expert
                  Carlos ZiadeCommunity Expert
                  Community Expert
                  March 30, 2022

                  if you are on an intel built in graphics card, you will have to try

                  switching renderer to software only in the project settings,

                  or try to open the mogrt in after effects, set after effects to 

                  software only in the project settings, and export the mogrt again.

                   

                  It might also be related to your system not running in Eglish,

                  if the mogrt contains after effects expressions and the expressions

                  were not universalized before exporting that mogrt, in this case,

                  change your system language settings or open the mogrt in after effects,

                  run Expression Universalizer(get it from aescripts.com) and export it again.

                   

                  Other reasons might be related to where your project is saved, and where the

                  mogrt is saved as well..

                  better have a local drives workflow and keep external drives for backups only.

                   

                   

                  Christian.Z
                  Community Expert
                  Christian.ZCommunity Expert
                  Community Expert
                  March 26, 2022

                  @Carlos Ziade  any thoughts? perhaps an issue with the mogrt?

                  Nikolay Grigorov
                  Nikolay Grigorov
                  Participant
                  February 3, 2022

                  Hi,

                  go to Control Panel -> Region settings -> Administrative -> Change System Locale..

                  Remove the checkbox: BETA: Use Unicode UTF-8 for worldwide language support.


                  Enjoy 🙂

                  Regards,

                  Nick

                   

                  Mod note: Profanity removed. Please do not use profanity on these forums. Minors are reading here.

                   

                    N
                    Natalia23363675mh7u
                    Participant
                    March 2, 2022

                    sorry but that is not the solution. 

                      A
                      ah_photo
                      Legend
                      May 15, 2020

                      Just some random thoughts...

                      • Restart computer?
                      • Clear Premiere's Media Cache?
                      • Uninstall/Reinstall MOGRT?
                        A
                        AusRivoAuthor
                        Participant
                        May 15, 2020

                        how do i clear the cache? and how to i uniinstall /reinstall MOGRT?

                        A
                        ah_photo
                        Legend
                        May 15, 2020

                        Cache: Close Premiere, then when the Home page opens, go into Preferences > Media Cache BEFORE you open a project. Click the Clear Cache button and select the option to delete all cache files.

                         

                        As for the MOGRT, where do you have the MOGRT saved? Is it in your CC library? Or Local MOGRT directory?

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