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Participant
May 15, 2020 12:09 PM UTC
Question

unknown error while loading graphics template adobe premier pro

Hey guys im stuck here.

 

 

I cant load a graphics effect in premier pro. This error comes every time i try and drag the graphic onto my project. It was working fine acouple of days ago.

 

'unknown error while loading the motion graphics template'. I dont know how to fix it. All my other purchased graphics work fine. This certain graphic i use alot so i really need it to work. Its call Hand drawn elements.

 

Anyone know a fix?

63 replies

Participant
Dec 22, 2022 8:32 PM UTC

Hey, did you find a solution ? i have the same problem and nothing work for me

 

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Roman Lehmann
Participant
Oct 26, 2022 12:04 AM UTC

Hi

After restarting Premiere and deleting the preferences (hold alt when launching), it worked for me.

Before you do that make sure your shortcuts are saved in the cloud.

Hope this helps!

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Participant
Oct 25, 2022 10:44 PM UTC

Hey man

Just watch this video:

https://youtu.be/L7fEcQqIvvE

Its 100% worked!

 

 

 

 

 

 

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Participant
Nov 8, 2022 6:48 PM UTC

It worked for me!

 

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adilm46861984
Participant
Feb 28, 2024 8:34 AM UTC

Thanks, this worked for me!

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Titera
Participating Frequently
May 26, 2022 4:17 PM UTC

Deleting the "Media Cache Files" solved the issue for me!

Edit > Preferences > Media Cache > Then click [Delete] next to "Remove Media Cache Files"

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Titera
Participating Frequently
May 26, 2022 4:36 PM UTC

Not sure why I cannot edit my reply above...but I also had to restart Premiere to get it to work.

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Participant
Jan 31, 2023 1:55 PM UTC

Awesome that will do. Thanks Titera

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Community Expert
Mar 30, 2022 7:25 AM UTC

if you are on an intel built in graphics card, you will have to try

switching renderer to software only in the project settings,

or try to open the mogrt in after effects, set after effects to 

software only in the project settings, and export the mogrt again.

 

It might also be related to your system not running in Eglish,

if the mogrt contains after effects expressions and the expressions

were not universalized before exporting that mogrt, in this case,

change your system language settings or open the mogrt in after effects,

run Expression Universalizer(get it from aescripts.com) and export it again.

 

Other reasons might be related to where your project is saved, and where the

mogrt is saved as well..

better have a local drives workflow and keep external drives for backups only.

 

 

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Christian.Z
Community Expert
Community Expert
Mar 26, 2022 8:20 PM UTC

@Carlos Ziade  any thoughts? perhaps an issue with the mogrt?

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Nikolay Grigorov
Participant
Feb 3, 2022 10:24 PM UTC

Hi,

go to Control Panel -> Region settings -> Administrative -> Change System Locale..

Remove the checkbox: BETA: Use Unicode UTF-8 for worldwide language support.


Enjoy 🙂

Regards,

Nick

 

Mod note: Profanity removed. Please do not use profanity on these forums. Minors are reading here.

 

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Participant
Mar 2, 2022 4:17 PM UTC

sorry but that is not the solution. 

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Legend
May 15, 2020 1:09 PM UTC

Just some random thoughts...

  • Restart computer?
  • Clear Premiere's Media Cache?
  • Uninstall/Reinstall MOGRT?
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AusRivoAuthor
Participant
May 15, 2020 2:01 PM UTC

how do i clear the cache? and how to i uniinstall /reinstall MOGRT?

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Legend
May 15, 2020 2:58 PM UTC

Cache: Close Premiere, then when the Home page opens, go into Preferences > Media Cache BEFORE you open a project. Click the Clear Cache button and select the option to delete all cache files.

 

As for the MOGRT, where do you have the MOGRT saved? Is it in your CC library? Or Local MOGRT directory?

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