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funkelodeon
funkelodeon
Inspiring
September 15, 2017
Answered

Unsigned Panel Apps No Longer Open

  • September 15, 2017
  • 2 replies
  • 1298 views

So, everything's fine for months of panel app development.

Today I restart Premiere, and suddenly when I load a project that had my panel open, the panel appears blank. If I close and reopen it from Window -> Extensions, the window - docked or undocked - does not appear.

I tried loading the PProPanel example, same results.

output of defaults read /Users/<me>/Library/Preferences/Adobe/com.adobe.CSXS.7.plist:

{

    LogLevel = 1;

    PlayerDebugMode = 1;

}

Things I've tried:

Creating a new project

Restarting premiere

Deleting and re-adding panels to proper folder and restarting premiere

Flipping PlayerDebugMode to 0 and back to 1 and restarting premiere

Uninstalling and reinstalling premiere

Uninstalling all adobe apps, creative cloud, and reinstalling premiere

Logging in as a different user and trying to open the panel in premiere

However, I created a signed version of my app, and it loaded just fine.

Does this sound familiar to anybody?

I'm running MacOS 10.12.6, Premiere 11.1.2(22), and the panel app works fine in Windows 10 with the same adobe version, if any of that info is helpful.

Thanks!

-Nick

This topic has been closed for replies.
Correct answer Bruce Bullis

[We're debugging Nicholas' frustrating machine issues, directly.]

2 replies

Bruce Bullis
Community Manager
Bruce BullisCommunity ManagerCorrect answer
Community Manager
September 25, 2017

[We're debugging Nicholas' frustrating machine issues, directly.]

Bruce Bullis
Community Manager
Bruce BullisCommunity Manager
Community Manager
September 20, 2017

What changed, since the last time it successfully loaded on mac?

I haven't heard of this behavior just starting arbitrarily; usually, something either in the host app version or the panel has changed, that prevents loading.

funkelodeon
funkelodeonAuthor
Inspiring
September 20, 2017

The panel application itself didn't change. I had been helping a customer troubleshoot the same issue when they loaded an unsigned version of the app on their system (one that had previously worked fine everywhere else it had been installed). They had multiple administrator accounts on their mac, which was the last thing I added on my system before I lost the ability to load unsigned apps as well.

I did not change my version of Adobe, macOS, or panel app in the process. After removing the account (what I initially thought had triggered it) the behavior remained. I've since reverted all the changes I made, and still cannot load unsigned apps.

Bruce Bullis
Community Manager
Bruce BullisCommunity Manager
Community Manager
September 20, 2017

If you switch back to a previously-successful user account, does the panel load?

Please send your panel to my day job address, b b b at adobe dot com.

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