Unsupported format or damaged file

Forum|Forum|9 years ago
July 18, 2016
6 replies
66453 views

Premiere CC does not read mp4 files (xavc s) from Sony A7S II. It is informing about folowing error: "Unsupported format or damaged file." This problem occured suddenly. Earlier (I bought this type of Sony one year ago)I have had never such kind of errors or problems. I had to start working on Premiere CS6, which reads mentioned files without any complications. How can I eliminate this fault and how can I load my mp4 files into Premiere CC? I would be very appreciate for any help and quick response as I use Sony and Premiere on my daily basic as a work tools. email: z.irzyk@op.pl

Correct answer Vinay Dwivedi

Good point Vinay Dwivedi . My Media Cache is on a different disk because the C drive was filling up very quickly . Media Cache purify from time to time . However, it resulted in a repair program.

Hi,

Have you tried to change the location of the Media. So, make anew folder and try to move all the files inside it and then link them again.

//Vinay

E

editcon

Participant

hi

still not working

Nagls

Participant

non of these actions resolved my issue: "unsupported format or damaged file"

Nagls

Participant

I had to create a PPT with MS Office online, add the images, and then save as a pdf and download and then was able to import the new images as a jpeg. I suggest to anyone hence forth trying to use software to change the format and try again.

K

kingz15830359

Participant

u saved my life man, thank u

B

brandonk4893773

Participant

Thanks for your advice. It allow me to continue a project that I thought had been damaged.

E

excited_Genie16B8

Legend

From the PP Help menu, sign out of your account. Close PP and the CC desktop app. Restart the CC desktop app and sign back in.