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briand50608766
Participant
October 20, 2020
Question

Unsupported Video Driver - NVIDIA GeForce GTX 1660 Ti

  • October 20, 2020
  • 1 reply
  • 5255 views

So, I just bought a new PC and made sure it had a NVIDIA GeForce GTX 1660 Ti card, because this page lists it as a recommended graphics card: https://helpx.adobe.com/premiere-pro/user-guide.html/premiere-pro/system-requirements.ug.html

 

But upon launching Premiere Pro and After Effects for the first time on this machine today, each gave me an error message that I have an unsupported video driver.

The instructions say to download a Studio Driver, but the NVIDIA site only has a driver that it says is for notebooks, and I have a PC Tower (Dell XPS 8940).

Now, I have already successfuly created and rendered/exported a project in both Premiere Pro and After Effects on the new machine, so I'm wondering just how 'unsupported' my current driver really is.

Is the 'unsupported video driver' an error message I can safely ignore?  Or should I install the Studio Driver from NVIDIA and ignore the "notebooks" description?

    1 reply

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    briand50608766Author
    Participant
    October 20, 2020

    Okay, upon searching the NVIDIA site again, I see that there is a Studio Driver that is not designated for notebooks. But I'm still wondering how 'unsupported' my currently-installed driver is, if Premiere and After Effects seem to still be working when I click 'continue with known issues'.

    M
    Michael Grenadier
    Legend
    October 20, 2020

    well, you might not have hit the roadblock that may be lurking with a problematic driver...   You might use a new format or try and apply a new feature that you hadn't tried yet and things could go seriously south... When I got a similar notification, I went to the nvidia site and they told me how to back up my system so I could role the driver back if necessary...  Needless to say, the instructions bore no relation to what my system had available.  I finally said what the heck (self censorship) and just updated the drive and haven't had any issues.    

      M
      Michael Grenadier
      Legend
      October 20, 2020

      and I'm still working on some projects in premiere 2019 without any issues with the new driver...  your mileage may vary.

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