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Unseelieagent
Participant
May 19, 2023 9:45 PM UTC
Question

Upgraded Graphics card, now Premiere won't open

To be clear, it's not that the program crashes and shows a report. It just shows the initial load screen then....vanishes.

 

I've tried to reset the preferences but I've helt alt (PC user) until the cows come home and it doesn't do anything. I've uninstalled everything. Even used the CC cleaner to get rid of all programs but when I reinstall it does the same thing. Or, in this case, does nothing.

 

I moved from a GTX 1080 to a Radeon RX 7900 XT. That's the only thing that changed. 

 

Thoughts?

    8 replies

    RjL190365
    Legend
    Sep 5, 2024 2:17 AM UTC

    Have you tried to completely uninstall everything that Nvidia had dumped onto your system? You see, Nvidia software that has been left on your system completely conflicts with your AMD GPU to the point where the new AMD GPU would refuse to work properly or at all (as in the GPU will deliver a display but all of its other functions would refuse to work correctly).

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    Ian3408708745qe
    Participant
    Oct 1, 2024 10:09 AM UTC

    Thanks, removed everything nvidia and all seems to be working now, phew.

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    Ian3408708745qe
    Participant
    Sep 4, 2024 10:38 PM UTC

    Hi Unseelieagent,

    Did you find a solution to this? I'm in exactly the same boat. Updated drivers, re enstalled premier pro, ran the diagnostics tool. Nothing I've tried so far has fixed or highlighted the issue.

     

    Any suggestions would be welcomed!

     

    Thanks

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    jeremy_3085
    Participant
    Jan 13, 2025 10:48 PM UTC

    I had exact same issue. You must uninstall anything nvidia from your computer if you switched to amd gpu. Chances are you still have a nvidia driver installed and it's conflicting with your new amd hardware. Once you clear all the nvidia off, everything will go back to working as normal

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    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    May 19, 2023 11:05 PM UTC

    Have you tried updating or rolling back the Radeon driver?

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      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      May 19, 2023 10:10 PM UTC

      Hi Unseelieagent,

      Sorry about that. What NVIDIA driver is installed for the GPU? Some of the older ones are rather faulty. I am running 531.41 and I was getting a warning from the System Compatibility Report before that. Can you check and let the community know?

       

      Thanks,
      Kevin

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      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      May 19, 2023 11:03 PM UTC

      @Kevin-Monahan 

      Unseelieagent  is now using an AMD card, not an NVIDIA card.  

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      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      May 19, 2023 11:32 PM UTC

      Ah, sorry I missed that detail. Thanks, Bob.

       

      @Unseelieagent, as Bob suggested, I would recommend a clean install of the latest AMD drivers, if you have not already done so. Check Help > System Compatibility Report to see if that may expose hardware issues. There is a new diagnostics tool in Beta that may shed some light on the issue here: https://helpx.adobe.com/premiere-pro/kb/fix-premiere-pro-crash-issues.html 

       

      Thanks,
      Kevin

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      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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