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cyberdanny
Participant
May 12, 2023
Answered

Upgrading to Adobe Premiere 23.4 results in crash/error report screen, rolling back to 23.3 fixes it

  • May 12, 2023
  • 2 replies
  • 589 views

I have a couple of users that upgraded from 23.3 to 23.4 (even though we try to control upgrades, this auto-upgrade stuff these days makes it difficult to wrangle). The upgrade results in a crash/error report on launch and Premiere cannot open.  Uninstalling 23.4 and reinstalling 23.3 results in success and the program opens and works fine just like it did before the upgrade.  Any ideas?

Premiere Pro 23.4
Windows 10 Enterprise 64-bit 22H2

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    Correct answer cyberdanny

    Ok, we know what's up in our environment now.  A specific plug-in is causing the issue.  Our vendor, BitCentral, sent out a bulletin on it, and I'm guessing they're on it.

    2 replies

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    cyberdannyAuthorCorrect answer
    Participant
    May 16, 2023

    Ok, we know what's up in our environment now.  A specific plug-in is causing the issue.  Our vendor, BitCentral, sent out a bulletin on it, and I'm guessing they're on it.

    K
    ken_sc
    Participating Frequently
    May 15, 2023

    Same here.

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