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Participating Frequently
November 7, 2018
Answered

Upon Opening Premiere CC 2019 - Error Message "A low-level exception occurred in: (Exporter)"

  • November 7, 2018
  • 1 reply
  • 907 views

Hello!

Ever since I updated to the new Premiere CC 2019 I get this error message (image attached) every time I open Premiere regardless of what project I open. Google has turned up similar error messages, but all the ones I've seen have a codec in the message. As you can see from the image, mine simply says "exporter".

I'm not sure what this means, nor how it affects my project. Any help and/or suggestions for getting rid of this would be much appreciated!

Thanks!

Sergio

    This topic has been closed for replies.
    Correct answer Mike Dziennik

    Are you on the latest version: 13.0.1?

    Bugs fixed in November 2018 (version 13.0.1) release

    • Occasional crashes in CC Library (Windows only)
    • Compatibility issues AVI codecs: erroneous warning message on launching Premiere Pro; Crash on launch when loading ExporterAVI.prm
    • Issues with importing Blackmagic Video Assist & Hyper Deck ProRes files
    • Issue with dragging to adjust text and graphics on video image when Display Setting is set to something other than 100% (Windows only)
    • Keying issue with ProRes444 and Alpha channel
    • Issue with exporting certain Sony files as JPEG2000 MXF op1 file
    • Font issues with Motion Graphics templates created in pre-15.1.2 versions of After Effects

    1 reply

    Mike Dziennik
    Community Expert
    Mike DziennikCommunity ExpertCorrect answer
    Community Expert
    November 7, 2018

    Are you on the latest version: 13.0.1?

    Bugs fixed in November 2018 (version 13.0.1) release

    • Occasional crashes in CC Library (Windows only)
    • Compatibility issues AVI codecs: erroneous warning message on launching Premiere Pro; Crash on launch when loading ExporterAVI.prm
    • Issues with importing Blackmagic Video Assist & Hyper Deck ProRes files
    • Issue with dragging to adjust text and graphics on video image when Display Setting is set to something other than 100% (Windows only)
    • Keying issue with ProRes444 and Alpha channel
    • Issue with exporting certain Sony files as JPEG2000 MXF op1 file
    • Font issues with Motion Graphics templates created in pre-15.1.2 versions of After Effects
    Participating Frequently
    November 9, 2018

    Lol my bad, probably should have checked that first. Thanks Mike!