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Michael Richard5C09
Participant
January 13, 2021
Answered

Upon start-up: "Could not retrieve the 'My Documents' folder location..."

  • January 13, 2021
  • 2 replies
  • 10241 views

Please help. I'm new to Premiere Pro, and just installed it, but every time I open the program I get the same error message (see attachment):

 

From what I'm able to tell, I can still use Premiere as normal, but all my files get saved to a temporary folder, and I can't locate my currently existing files without great ordeal.

I've tried to reinstall, and also tried to manually create a folder called "My Documents" in several different places. Nothing seems to work 

    Correct answer Ann Bens

    This might do the trick:

    https://www.youtube.com/watch?v=RHvhhohq-mA

    2 replies

    Ann Bens
    Community Expert
    Ann BensCommunity ExpertCorrect answer
    Community Expert
    January 13, 2021

    This might do the trick:

    https://www.youtube.com/watch?v=RHvhhohq-mA

      M
      Michael Richard5C09Author
      Participant
      January 13, 2021

      Thank you very much, this seemed to work!

      D
      default59o7ay1c579t
      Participant
      September 20, 2021

      That didnt work for me.

      My permissions switch was already off. 

      I turned it on and than added PP21 as an acepted app and still it does it error box on startup. 

       

      R Neil Haugen
      R Neil Haugen
      Legend
      January 13, 2021

      That sounds like a file/folder permissions issue. Premiere can't access that location.

       

      So you will need to set the permissions for Premiere to "run as administrator" in Windows.

       

      Neil

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