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mark@headTrix
Community Expert
Community Expert
September 14, 2026
Answered

Upscale with Topaz has no audio... how do u REPLACE FOOTAGE?

  • September 14, 2026
  • 4 replies
  • 63 views

I have edited almost two dozen video clips on my timeline, and they were Low resolution.
So i used the new Topaz Upscale Video panel right inside of Premiere… so easy to drag and drop and it was fast, and then downloads the clips in my Project Bin! Voila!…. Errr!

Err… but the upscaled videos have NO AUDIO so I can’t simply click each clip and REPLACE FOOTAGE… and I can’t swap them on the timeline (as far as I know) because ALL of my clips have been chopped up, interweaved…. scattered, etc. 

Not sure how to swap out my video without losing my audio… or all the editing I did.

Thanks in Advance! 🙏
Your fellow community expert… stumped!
 

    Correct answer mark@headTrix

    thanks Kevin… yeah I found it odd… but recently message topaz support and sent them my logs… evidently there were surprised the audio was missing from the Upscaled video. So I guess it was just an error! SO I was able to complete my short movie! Episode 4 of the Adventures of Super-Human (me) & Lil’ Girl Wonder (my niece) in-- DAY AT THE ZOO

     

    4 replies

    Inspiring
    September 19, 2026

    Since the upscaled files have no audio, I’d keep the original clips as the source for audio and replace only the video portions. One approach is to use the upscaled files as video-only replacements while leaving the original audio tracks untouched, which should preserve all your existing cuts and edits.

    Stan Jones
    Community Expert
    Community Expert
    September 18, 2026

    ​@mark@headTrix ​@Kevin-Monahan 

    Mark, I do not see this so far. I get the audio in 26.5.0 on Win 11, whether working from the bin or a timeline. But there are other issues. In the preferences dropdown, I see V1.1.1, so I assume that is the version of the panel. There is log export for Topaz support.

    Spoiler alert: my post ends without the “rest of the story.” I’ve already delayed 5 days, and I can see this is the beginning, not the end. So rather than create a new info post about Topaz for Premiere (and a bug report), I’ll post what I have so far here.

    I had not paid attention to this new panel, and had to poke around a bit to find it. It is part of their Web apps, and a bit hard to find on their website:

    https://www.topazlabs.com/premiere-panel

    Easiest is to go to the Cloud desktop → Stock and Marketplace → Plugins, Search topaz and find “Topaz Labs for Premiere.” The install is free; payment is via credits for cloud processing. The standalone apps, which I have used, have large model update downloads, and the processing takes time even on a reasonably powered machine. See the cloud/pay via credits is intriguing.

    Once installed, it is under Window → UXP Plugins → Topaz Labs, and opens a floating panel. When I search the forums, the AI summary focuses on non-Premiere problem issues. I don’t see any so far, but very lightly tested.

    The best resource is their help page:

    https://docs.topazlabs.com/topaz-video/topaz-panel

    A how-to from Topaz.

     

    I tested a simple 30 second HD stereo mp4 using a 2x proteus upscale. The panel shows my current credit balance. (I still have a regular Topaz subscription, so I already had a login and credit balance.) And when I set up a render, it tells me how many credits it projects will be used. Both tests were short and processed quickly in the cloud.

    It looks very odd in the timeline. My original sequence is the single clip, V1/A1. After the render, there is  a new clip inside a “topaz” bin, that shows as having both video and audio. And the original and new files on disk have and play video and audio. And in the bins, they both show video and audio. In the timeline, V2 is the new video, linked to A1 the original audio. V1 is unlinked and the original video.

    I later worked in the same project, and something was not working correctly. I didn’t connect that with Topaz, but it happened again when working in the same project after restarting PR.

    I was clicking different clips, doing nothing special. I opened one of the uprezzed clips in the Source monitor and clicked play. I got the media not present. The UI was not frozen, but I could not change panels, the play button showed the “stop” icon but was unresponsive. Eventually it hung, said “not responding,” and when I tried to X out, it gave a “trying to recover info” that never ended. No crash report option.

    More when I can….

    Stan

     

    Community Manager
    September 16, 2026

    Hey Mark,

    Thanks for the post. I have not tried this yet. What if you lock tracks, then do the scale operation, select the clip, and then use Replace With Clip > From Bin (Match Source)? Does that work? If not, perhaps it's a limitation. Can anyone else verify the workflow?


    Thanks,
    Kevin

    mark@headTrix
    Community Expert
    mark@headTrixCommunity ExpertAuthorCorrect answer
    Community Expert
    September 18, 2026

    thanks Kevin… yeah I found it odd… but recently message topaz support and sent them my logs… evidently there were surprised the audio was missing from the Upscaled video. So I guess it was just an error! SO I was able to complete my short movie! Episode 4 of the Adventures of Super-Human (me) & Lil’ Girl Wonder (my niece) in-- DAY AT THE ZOO

     

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