Skip to main content
Jorge Jaramillo Hdz
Known Participant
July 23, 2025
Question

Using Special Character Make unusable Premiere Pro

  • July 23, 2025
  • 3 replies
  • 436 views

As the Topic says.

 

Using "special" character in the file name (footage), folder or project make Premiere Pro unusable, I've notice this since December. 


In spanish wer have this "´" I've been using my whole life in projects, file names and everything without a problem. Since I found and detect this problem (december) I've been avoiding, for the first time in my life, using this character wich is very common.

 

What is does in Premiere is that the CPU usage goes to 100%, not only in the playback but also if the playhead is over the clip, or if you try to move the clip in the timeline, it doesn't matter the type, format or size of the footage, if you have this character in the name, folder or project the usage goes to 100%, so is imposible to work with.

 

I'm working in a new project, and I have to use old footage that have this character, and it's been a pain. 

 

I don't get it, I've been using Premiere Pro for almost 20 years and never had this problem.

 

PC Details (Having same problem in two different pc's)

 

Premiere Pro 25.3

Windows 11

AMD Ryzen AI 9 HX 370 w/ Radeon 890M

32.0 GB RAM

Nvidia RTX 460

3 replies

jamieclarke
Community Manager
Community Manager
July 26, 2025

Hi @Jorge Jaramillo Hdz - what is the driver version of your GPU?

 

can you right click on your media and choose "media file properties" then post a screenshot?

 

can you post a screen recording of your issue?

Jorge Jaramillo Hdz
Known Participant
July 26, 2025

Thank you. I did everything you mention. The problem is still here. 

 

In the timeline I have footage with no special character and works smooth, but as soon as the playhead is over that old footage with the special character the CPU goes to 100%. 

 

I did an small test. I did a copy of a clip with no problem (no special character), and then change the name with special character.

 

The clip with no special character works smooth, play without dropped frames. Now the same exact clip copied, but now with a special character in the name, make the CPU goes to 100%, dropped frames and freeze for moments. Same clip, but different name on it.

 

Thanks.

 

 

jamieclarke
Community Manager
Community Manager
July 24, 2025

Hi @Jorge Jaramillo Hdz - 
Thanks for submitting your bug report. We need a few more details to try to help with the issue.

 

Can you check in your preferences under Media Analysis & Transcription, then uncheck all of your boxes.  and then hold down "SHIFT" while launching Premiere and check the boxes
"Clear media cache files"
"Reset plugin loading cache"

 

Let us know if that helps.

Sorry for the frustration.