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chetsnow
chetsnow
Participating Frequently
October 12, 2023
Question

v24.0 Crashing for anybody else?

  • October 12, 2023
  • 7 replies
  • 1484 views

I've been experiencing lots of crashes after loading 24.0.  When it crashes, I have to kill it using the Windows 11 Task Manager.  If I try to relaunch Premiere Pro, it just locks on the load screen.  Only way to relaunch is to reboot Windows.

 

Tried Uninstalling Premiere Pro and reinstalling to no avail.

    This topic has been closed for replies.

    7 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    October 13, 2023

    Hi @Mondokit,

    Sorry for the frustration. First, please try deleting media cache. The best way is to relaunch with the Shift key held down. Then, delete cache from options in the Reset Options dialog box.

     

    Still not working, try creating a new project. Then, import the old project into this new project. See if that works for you. 

     

    Let us know!

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    M
    Mondokit
    Participant
    October 14, 2023

    Thanks Kevin, Monday morning I'll be back to work, will let you know what happens!

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    October 17, 2023

    OK. Let me know!

     

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    M
    Mondokit
    Participant
    October 13, 2023

    My two cents - I updated Premiere and Premiere Beta this morning, and when I open the project I've been working on for the past couple weeks, both apps zoom up memory use to 94% and then crash the entire system within minutes (Mac Ventura 13.5.2) I guess I'll trash them and reload 2023 for now.

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    October 13, 2023

    Hi there!

    Sorry about the crash. What error are you seeing can you share a screenshot? Does it happen with a specific project?

    Can you share more details on what type of media files are you editing?

     

    Thanks,

    Kartika

     

    Moved to discussion

    F
    Felix284463599exg
    Known Participant
    October 12, 2023

    yes. cant work for 5 days now because it keeps crashing and i get error codes ive never had before in premiere

      MyerPj
      Community Expert
      MyerPjCommunity Expert
      Community Expert
      October 12, 2023

      Did you delete your previous cache when you upgraded? Hold down shift as you double-click the PP icon. 

       

      Try running the Adobe Cleaner after you uninstall the programs and before you re-install them:
      Also, reboot your computer between steps even if you are not asked to...

      https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

      chetsnow
      chetsnowAuthor
      Participating Frequently
      October 12, 2023

      New Projects in 24.0.  Relatively simple projects too.

        R Neil Haugen
        R Neil Haugen
        Legend
        October 12, 2023

        Are you working with updated projects, or new projects created in 24?

         

        If you upgraded a project to 24, did you dump cache files first or not? Useful questions to know.

        Everyone's mileage always varies ...
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