Video and Audio is not in Sync in Premiere, when it is in Sync in a Media Player

Question

Hey fellas,I have a weird problem.I'm editing a video for my client. He recorded an interview via skype, or similar program.When I play the MP4 file outside of Premiere, as in VLC and Windows Media Player, it plays normally, sound and video syncs correctly.When I import it to Premiere, the video is slower than the sound.I tried to play with speed duration, but it's impossible to sync it by hand, as the video playing speed changes repeatedly, when the sound remains the same.I tried to change the sequence settings but still - nothing works.Has someone experienced something like this?How can I fix it?Thanks!Ori

John T Smith · Accepted Answer

Exactly what is INSIDE the video you are editing?

Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing - For Windows Internet Explorer press the PRINT SCREEN button on your keyboard, and then do CTRL-V to paste the screen print from the clipboard into a forum message

Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view

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Does your video use a VARIABLE Frame Rate? See https://forums.adobe.com/thread/1110005

If yes, use https://handbrake.fr/ open source transcoder/converter to convert to Constant Frame Rate

excited_Genie16B8 · Answer

Step 2b below will solve this.Unofficial Premiere Pro Troubleshooting Guide

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