Video clips will not play in preview or project window

Question

Hello!

I am a complete beginner and I can't seem to find a solution to my problem. In the preview window (top left panel, picture below) where I can edit clips before adding them to the main video (bottom right panel), I cannot get any of my clips to load. Additionally, I cannot play my current compilation in the program window (top right panel, picture below) either. Both of these just remain frozen. Sometimes I can work in Premiere Pro for about 10 minutes before this happens and I have to force a shutdown and reopen it constantly. It has been impossible to make a video.

I will note that I am using an unsupported video driver (Intel(R) HD Graphics 620) because the one suggested by Adobe is not compatible with my computer. Could this be the issue? If so, I suppose I cannot use Premier Pro on my computer.

Brandon Loshe · Answer

Hi default5993009huvu4,

So sorry to hear of this issue! Out of curiousity as a test, what happens if you go to File > Project Settings > General, and change the Renderer? I know my screenshot below is from an Apple computer, but you'll get the idea.

The reason I ask is just to see if any video shows. I would think that the video would at least show in Software Only. Of course, you really don't want to do too much video work without a supported graphics card...that can bring out the worse in people really fast.

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