Video Does not show in either preview or program

Forum|Forum|8 years ago
April 24, 2018
3 replies
2154 views

I just bought a new laptop and I just bought all of the Adobe apps and I am trying to use Premiere Pro CC. I took a couple videos on my iPhone 8 and imported them but when I drag the video into the timeline it only plays audio and no video. Can anyone please help me.

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Correct answer AndreyShip

So I talked to adobe support and after about 15 he updated the graphic driver and it started working again! Thank you Adobe!!!

A

AndreyShipAuthorCorrect answer

Inspiring

So I talked to adobe support and after about 15 he updated the graphic driver and it started working again! Thank you Adobe!!!

C

Carlos Ziade

Community Expert

yeah great, but consider also trying to upgrade to Windows 'pro' or 'Enterprise' later

C

Carlos Ziade

Community Expert

So i had access via teamviewer to this pc guys and i played around with settings with no avail

I even tried playing back on after effects and nothing shows on the monitors

Andrey has Windows 10 Home

the laptop is fresh new

If someone could help it would be great

J

JOHN MONDO

Inspiring

I'd uninstall and re-install. Perhaps one of the DirectX libraries or video filters got corrupted. It's possible that Andrey would also have problems with VLC and other video applications. It seems unlikely that it is any of the below settings as they would not affect AE. Update video drivers as well. Also do any outstanding Windows updates on the lappy and of course make sure it meets the minimum requirements for CC2018.

In Preferences > Media there's a checkbox for enable accelerated H264 decoding. That will only work with Intel Quicksync I think which means your processor has to support it. It may also be supported on some old specialised H264 hardware decoders..