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tstockard
Inspiring
February 8, 2023
Answered

Video driver error message

  • February 8, 2023
  • 2 replies
  • 329 views

I've been using Premiere Pro successfully on my year old Dell XPS 8940, but this week when I open Premiere Pro it's telling me I have a video driver issue. As far as I can tell I have the latest driver available, so I have no clue how to fix this and need some guidance please.

Below is a screenshot of the error I'm getting, and I can close this and work anyway, seemingly without any glitches so far, but this popping up all the time is becoming annoying.

I'm not even sure what other info I should post here about my system, other than I'm running Windows 11 and PP 2023, and it is fully updated. I almost think the last update is what is causing this problem, but can't be sure. I have no idea how to find exactly what driver I am using, but when searching for updated versions, I updated with Dell a few weeks ago, and when I go to the NVIDIA site, the most recent they have is August 2022.

Please help 🙂

    This topic has been closed for replies.
    Correct answer Ann Bens

    You are a bit behind with updating, this is the one you need. Do a clean install as shown below.

    https://www.nvidia.com/Download/driverResults.aspx/199662/en-us/

    2 replies

    T
    tstockardAuthor
    Inspiring
    February 8, 2023

    Thank you so much, that worked!

    Can I ask where you went to find the correct driver? I searched and searched and could only ever find one from last August.

    Ann Bens
    Community Expert
    Ann BensCommunity ExpertCorrect answer
    Community Expert
    February 8, 2023

    You are a bit behind with updating, this is the one you need. Do a clean install as shown below.

    https://www.nvidia.com/Download/driverResults.aspx/199662/en-us/

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