Skip to main content
israeld67155422
Participant
November 4, 2023
Question

Video Flickering

  • November 4, 2023
  • 2 replies
  • 264 views

So, I export my video and when I Begin to play the video back on Quicktime player, the video plays as normal for the first minute and then it freezes on one image of the previous video and flickers but the Audio keeps going... HELP!

    This topic is closed to new replies. Start a new post to keep the conversation going.

    2 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    November 28, 2023

    Hi @israeld67155422,

    I got your message. I apologize that the that the community was unable to solve your issue. Please contact assisted support for continued assistance with this issue. To contact Adobe assisted support, do the following: 

    1. Make sure to sign into your Adobe account at adobe.com. Allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN. 
    2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window. 
    3. Type "Agent" in the chat box to be connected to a live agent. 
    4. When you get an agent, ask to be connected to the video queue. These are agents that are specially trained to handle issues related to digital video and audio.


    I hope they can help you. Let us know what they say so that the community can stay informed and help others having trouble with the same situation.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 4, 2023

    assuming this is a premiere ?

     

    -------

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community bugs">
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices