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Inspiring
May 18, 2018
Question

Video Freeze but audio is fine ( I am new to adobe )

  • May 18, 2018
  • 2 replies
  • 177 views

I got Premiere Pro CC to hopefully replace my old editor software and the problem I am having is when I import a video then hit the play button the video preview is freeze one the 1st frame but the audio play fine so I need help In sorting this problem out.

The Video file is an mp4 file.

I have already tried updating my Nvidia card no change

I'm using Windows 10 home.

32gb of ram

Nvidia GeForce GTX 780 Ti

and AMD A10-6800k Processors

the version installed is 12.1.1 (build 10)

If you need more info just ask and I try and provide it as soon as I can.

P.S. sorry if I post this in the wrong place if so please move it to where it can help me and others thanks

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    2 replies

    Inspiring
    May 19, 2018

    I got 5 days left trail of Premiere Pro cc and after still no fix or even respond to any help in fixing my problem yet. Is there something I'm doing wrong? or just no one can think of anything I can try?

    Inspiring
    May 19, 2018

    Any help or Info would be nice.