Participant

Question

Video Freezes after export

Forum|Forum|2 years ago
October 11, 2023
24 replies
7519 views

Hello,

after upgrading to Premiere Pro 24(Beta) and as from today to 24.0 I have the problem, that after exporting video it freezes at some frame for 5-8 seconds, audio still plays but video not.

After re-exporting it again, it freezes again but already at another random spot. This is just a wedding video without any special effects (only film convert plugin applied).

I already tried to export another video from another project, it's also freezes at random spot for 5-8 seconds.

I also uploaded an example video of it (177MB):

https://1drv.ms/v/s!AhbzsGamhYmj_mGshK2_EaOqblfK?e=6B1yoa

I already re-installed Premiere Pro but unfortunately it did not help.

Export

Z

ZukeDuke

Participant

Finally got my export to work. It kept freezing at 30sec left. I pre-rendered all the audio, video effects etc. Also, I changed the hardware encoding to software encoding.

Kevin J. Monahan Jr.

Community Manager

Hello @Denis273606893rl4,

Thanks for writing in. The main reason that this can happen is that the playback is sometimes difficult for your computer hardware. The test involves uploading the file to a site like YouTube or Google Drive and watching the playback in the browser. If the playback is fine there, your computer hardware cannot playback your HEVC 4K file. Please try that test and report back.

Feel free to give us full specs of your computer hardware and the media you use for further troubleshooting. Cheers.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

M

Michael Grenadier

Legend

aronh40948526. I agree with you that Resolve is not as good an editing interface as Premiere... If you're interested in troubleshooting your problem.. we need more info... Never easy to troubleshoot premiere problems from a distance so please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and if you have any 3rd party plugins for Premiere... Also, sequence settings and clip properties can also help. Although you can throw almost any format Many cameras record mpeg format which is usually heavily compressed. Each frame is not recorded discreetly but rather as a relationship of neighboring frames and this could cause problems on export.

Smart rendering might help identify problematic clips and allow you to fix them.

https://community.adobe.com/t5/premiere-pro-discussions/faq-what-is-smart-rendering/td-p/10648488

And if you have the time and drive space, transcoding to an all i-frame format in which each frame is complete like prores might also solve your problem.

And I work primarily on the mac without ever seeing this issue. I've got a 2022 macstudio with 32gigs of RAM. Not the most highpowered system, but works great...

F

FVSH

Participant

I came here looking for the same answers. I recently started working on some 4K drone video from a trip in Norway. Just updated all my Adobe software and started working. Had NO trouble at all in editing, no lag in previews, nothing.. But.. Voila! When I export, the first 5 or 6 clips or so are glitching, basically freeze framing until the transition. Around half way through the video, it suddenly starts working fine, even though all these clips have the exact same specs (excluding length).

I tried it 4 or 5 times, nothing changes. I tried changing codecs, H.265 to H.264, to mov and avi, etc, but nothing changes. I tried downsizing the quality of the output to HD, but even that doesn't fix it.

I have a 2T SSD with operating system and 4T SSD with all my project files and video and photos. I have an AMD RYZEN 3.7+ 12 core processor, 64G DDR RAM, 8G of video ram, Nvidia RTX 2080 Ti I though itt maybe my SSD is too loaded so I copied all photos and video to a secondary drive, but still nothing changed.

I'm wondering if anyone has tried going back to the previous version to see if that works. This is absolutely the most frustrating thing I 've ever encountered. ADOBE software is NOT cheap, and for them to let something like this just keep going on (from the comments I'm reading) is ridiculous.

I tried actually starting over with the project, thought maybe something, a glitch embedded in the project, but still it is exactly the same.

If anyone figures out a solution to this, please please please let me know. I read the one comment that said they fixed it by doing it (exporting) mutliple times, but I've exported approx 14 times now with all the different things I've tried, and NOTHING has changed.

M

Michael Grenadier

Legend

There are reports of problems with drone footage which is heavily compressed so as to allow longer recording times with the limited size and weight of a drone. Although you can import almost any format into premiere, that doesn't mean the format is ideal for editing.. I strongly recommend transcoding the drone footage to the appropriate prores codec, prores422 may be adequate although you might want to opt for a higher quality flavor of prores. If the transcoded material plays smoothly, you should be good to go. You can unlink the clips in the timeline or project panel and relink to the prores transcode so you won't lose any editing work. If any of this isn't clear, post back with your questions.

aronh40948526

Participant

My friend uses Windows and he has no problem either. I use Mac, and it only started when I switched over to Mac.

aronh40948526

Participant

I’ve noticed that if I export the project as a QuickTime H.264 file, there's a much lower chance of freezing or glitches during rendering. However, I’m still having issues when uploading the same footage to Vimeo. Even when the export seems fine from Premiere, it sometimes glitches once it’s on Vimeo.

It’s becoming quite a pain to deal with.

aronh40948526

Participant

I’m dealing with a similar issue while editing for a client who sends me footage. It’s just basic video files—no smartphone, nothing fancy, just regular footage from a camera. However, when I use Premiere, it often freezes or glitches after exporting the project. This is really frustrating because I can't rely on it for my clients' work.

I’ve switched to DaVinci Resolve, which has solved the issue, but it's honestly a pain to use. This Premiere bug has been around for four or five months now—can we please get it fixed? It’s becoming a serious problem. Please take care of this.

M

MaedaProductions

Participant

Try exporting through media encoder. That is the only thing that fixed the issue for me. However, I do run Premiere on windows. That may be why it works, I am not sure.

K

Kyle Creation Films

Participating Frequently

@Michael Grenadier Right, Premiere seems to handle ProRes the best according to other creators. I wonder how long it will take mirrorless cameras to catch up and offer prores as a recording option.

M

Michael Grenadier

Legend

Interestingly enough, I started editing a job shot in 4K Prores LT 24p, 2 camera shoot of a conceret, one camera roving medium shot, and the other locked down wide... The roving camera shook a fair amount, I'm guessing when someone walked near the camera... I applied the warp stabilizer without adjusting any of the settings and a lumetri color adjustment... in that order. Just did the first song the run it past the client. It exported fine... but using an all iframe format may have been the secret.

M

Michael Grenadier

Legend

glad to help.

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