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Participant
October 11, 2023
Question

Video Freezes after export

  • October 11, 2023
  • 24 replies
  • 7519 views

Hello,

after upgrading to Premiere Pro 24(Beta) and as from today to 24.0 I have the problem, that after exporting video it freezes at some frame for 5-8 seconds, audio still plays but video not.

After re-exporting it again, it freezes again but already at another random spot. This is just a wedding video without any special effects (only film convert plugin applied). 

I already tried to export another video from another project, it's also freezes at random spot for 5-8 seconds.

 

I also uploaded an example video of it (177MB):

https://1drv.ms/v/s!AhbzsGamhYmj_mGshK2_EaOqblfK?e=6B1yoa

 

I already re-installed Premiere Pro but unfortunately it did not help.

 

 

24 replies

Legend
February 5, 2024

Kyle Creation Films, are the source files by any chance from a smartphone or screen recording?  If so, the cause may be variable frame rate.  
use mediainfo to determine whether your source is variable or constant frame rate
https://mediaarea.net/en/MediaInfo/Download
if it's variable use handbrake to convert to constant frame rate setting the quality slider in the video panel to maximum

or use shutter encoder https://www.shutterencoder.com/en/ which allows you to transcode directly to prores or other mezzanine formats, "First choose a video codec.
Then in the "Advanced features" section check the box "Conform by:" and set your frame rate in images/seconds." from ShutterEncoders FAQ. You want to figure out what the original target frame rate of the smartphone or screen recording was and set to that in the conform dialog.

Participating Frequently
February 5, 2024

Having the same issue. Using M1 Ultra Mac Studio. Currently running premiere pro 2024, using h.264 codec and the recommended export settings of "match source- adaptive high bit rate." Randomly throughout the video there will be a frame that freezes. Longest freeze time has been 3 minutes on a single frame. Render bar is green and no rendering issues in the bottom right corner. Exporting it twice seems to temporarily fix the issue, however, it is very annoying to do so and have to comb through the film multiple times to make sure it doesn't freeze. Please fix.

Participant
October 25, 2023

I have reset mabcook to factory settings so it helped. I also read somewhere, if you installed a sony catalyst plugin for premiere pro, you need to remove it and it also could

help

Participant
October 25, 2023

Same here, very annoying