Video gets cut to 5 seconds

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Hello,

I am trying to edit a video and my souce video is 37 mins long. Every time I import it into premier it cuts it down to 5 seconds I dont know why. Please help

U

utterly_7503

Participant

same problem, frustrating

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Kevin J. Monahan Jr.

Legend

Hi @utterly_7503,
Thanks for the post. I’m Kevin from support, a moderator here. May we have more information? See the post, “How Do I Write A Bug Report? (https://adobe.ly/4ag3ze5) to list the details that would be helpful for us to know in order to solve your problem. I hope the community will respond shortly. Sorry for the frustration.

Thanks, 

Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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