video is muted after exporting, a bunch of files are missing

Hey, there @Denis Lee 01,

Thank you for writing in. Yes, sorry that the support team won't be back in the office until tomorrow at 7 am PST. I apologize for that. I have a few things you might try if you have not already done so.

1. Corrupt Sequence. Create a new sequence with the same settings. Copy and paste the contents of your current sequence into a new blank sequence. Is your audio working correctly now?
2. Corrupt Project. Create a new project. Import the contents of your previous project into a new one. Create a new sequence. Copy and paste the contents of your last sequence into a new sequence. Is the sequence playing back audio now?
3. Reset Options. Launch the app with the Shift key held down and get the Reset Options dialog box. Choose to reset preferences (note: you may lose customizations) and delete the media cache. Are things working correctly now?

Sorry for the frustration. I hope we can help you.

Thanks,
Kevin

I've just RE-SYNCED everything from scratch, exported the video and same issue, no audio whatsoever. Agents are not available on Sundays. I need to get this video done, what do you think I should do? I'm really upset, and blaming the entire thing on Adobe's software. I did not pay for these type of service...

Can I know how do I do that? If possible, could you list the instructions? This is already hurting my entire project, I can't risk anymore mistakes made to it. 

Hi @Denis Lee 01,

Thanks for filing your bug. Please let us know if transcoding the media helps solve your issue. I hope so! Let the community know.

Adobe team, please get in touch with me, your software is messing up my entire work.

If transcoding the media does not help, you can contact us anytime. To contact Adobe Support, do the following: 

1. Make sure to sign in to your Adobe account. Allow popups and cookies on your browser. You may be unable to see the chat window if using a VPN.
2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window.
3. Type "Agent" in the chat box to be connected to a live agent.
4. When you get an agent, ask to be connected to the video queue. These agents are specially trained to handle digital video and audio issues.

I hope they can help you. Let us know what they say so that the community can stay informed and help others who are having trouble with the same situation.

Thanks,
Kevin

You can do a Replace Footage, but probably need to do some tweaking afterwards.

I'd like to know when do i convert to constant framerate? If it is before, then there is not a fix right? I've finished the entire editing of the video inside of Premiere Pro now.