Participating Frequently

Answered

Video not showing up but I can hear it

Forum|Forum|8 years ago
January 3, 2018
7 replies
86226 views

Hi!

I'm relatively new to Premiere Pro, but I've edited a few videos without encountering this issue.

I dragged and dropped my video into the application like I usually do, but this time when I press play I can't see anything.

I hear the audio and it looks as though it should be playing, but it's just black. I've tried deleting/clearing the media cache and updating the GPU, but still nothing. I figure I'm doing something wrong, just can't put my finger on it. I've looked at countless YouTube videos with no luck. Any recommendations? I've attached a photo for reference.

Thanks in advance!

Katherine

Correct answer Kevin J. Monahan Jr.

Hello All,

A "black screen" is often due to lack of system resources. Try rebooting the computer as an initial troubleshooting step. Make sure that you are also meeting system requirements. Please also check the Help menu for the System Compatibility Report for clues as to the lack of resources for your computer to playback your footage reliably. Project Settings > General > Video Rendering and Playback > Renderer set to Mercury Playback Engine Software Only can also work around this issue: lack of system resources.

Thanks,
Kevin

M

Manuel23466506xzop

Participant

Hi I've encountered a similar thing, so I put a clip on my timeline and that clip looks great then I drag a second clip on my timeline and it's black. I see the clip on my timeline but after the first clip stops showing and when the second clip should start theres nothing could someone let me know if I'm doing anything wrong please?

C

Coachfitz13

Participant

I'm expeiencing the same problem. I thought it was because the clip had a frame rate of 23.976 on a 59.94 sequence. I changed the video to 59.94 and it still didn't work. Can someone please help?

Kevin J. Monahan Jr.

Correct answer

Community Manager

Hello All,

A "black screen" is often due to lack of system resources. Try rebooting the computer as an initial troubleshooting step. Make sure that you are also meeting system requirements. Please also check the Help menu for the System Compatibility Report for clues as to the lack of resources for your computer to playback your footage reliably. Project Settings > General > Video Rendering and Playback > Renderer set to Mercury Playback Engine Software Only can also work around this issue: lack of system resources.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

paulocoelho4

Participant

Thanks, Kevin! It worked for me 🙂

P

Prakriti.90

Participant

Hi, I just encountered the exact same problem. All I tried was close the app and open it back again and it worked properly then! Don't save your changes, click no and close the application. Open it again and import the same files and it works! I know this was posted 3 years ago, but hope this helps users encountering this problem now!

Kevin J. Monahan Jr.

Community Manager

Hey Prakriti,

Thanks for your input. Appreciated!

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

E

excited_Genie16B8

Legend

Follow Step 2C below, then bring the clip to the Source Monitor. Does it play?

Unofficial Premiere Pro Troubleshooting Guide

K

katherineg92460054Author

Participating Frequently

No, it still only plays sound and shows blackness.

E

excited_Genie16B8

Legend

OK.

Perform Step 2H and then 2C.

If that doesn't work, go with Step 2I and then 2C.

Dave Franklyn

Participant

Same thing happened to me today. Odd thing is that it just started happening on two pcs (same model) and NOT on two others (same other model) with the exact same footage. All run the latest version of all CC apps. I'm thinking of looking into video drivers first but this is the first time I've hit this issue and I bounce to a lot of machines here at work.