Skip to main content
Participant
June 26, 2018
Answered

Video Problem - Purple and green

  • June 26, 2018
  • 2 replies
  • 511 views

Hello,

I started using adobe premier and all the videos that I play (even the tutorials that come with) look like this:

(I dont know how this kind of error is named )

Any tip how I can fix this?

Thanks

This topic has been closed for replies.
Correct answer Vinay Dwivedi

Hi Deba,

If you have Intel Graphics card try to install driver version 15.60.2.4901 and restart the machine or you can go to File menu in Premiere Pro>Project settings>General and switch the Renderer to "Software only" Mode

//Vinay

2 replies

Vinay Dwivedi
Adobe Employee
Vinay DwivediCorrect answer
Adobe Employee
June 26, 2018

Hi Deba,

If you have Intel Graphics card try to install driver version 15.60.2.4901 and restart the machine or you can go to File menu in Premiere Pro>Project settings>General and switch the Renderer to "Software only" Mode

//Vinay

Participant
June 26, 2018

Thanks!

The option Software only really works!

John T Smith
Community Expert
Community Expert
June 26, 2018

More information needed for someone to help... please click below and provide the requested information

-Troubleshooting https://forums.adobe.com/thread/2261475

-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version