Videos I export cant be watched on other devices.

Forum|Forum|6 years ago
October 11, 2019
15 replies
757 views

Hello guys, for some reason a good 70%of the videos I export (doesnt matter the size nor the format) cannot be watched on other dispositives(pc, tablet, ledwall etc) although on my pc they never gave me any problem I can always watch them without any issue, but when I send a video to a client there's almost always an issue with him/her not being able to correctly visualize the video.

Sometimes its because he/she gets a codec not supported error, other times it just doesnt read the file or the video is all black, I have no idea why this happens (I almost always export in h.264) and i have no idea why I never have any problem seeing the videos on my pc while my client cant view them.

Could someone please help me fix this issue?

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A

alex8316352Author

Participating Frequently

Is this what you were asking for?

Christian.Z

Community Expert

Yes, but for the entire window

M

Michael Grenadier

Legend

Maybe try using one of the youtube or vimeo presets in adobe media encoder (under social media). They should be pretty dependable. How are you sending the client the files? You might ask them to send a problematic file back to you and see if it still plays on your system.