Videos not playing - IMPORTANT

IsraeliIdan  wrote yep

• What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CC 2015.2 (9.2)).
• Have you installed the recent updates? (If not, you should. They fix a lot of problems.)
• What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime".
• If you are getting error message(s), what is the full text of the error message(s)?
• What were you doing when the problem occurred?
• Has this ever worked before?
• What other software are you running?
• Do you have any third-party effects or codecs installed?
• Tell us about your computer hardware. Be especially certain to tell us about your CPU, RAM, GPU (make, model, driver version), any third-party I/O hardware (e.g., AJA, Blackmagic) and the type of media drives you are using.
• Are you using Mercury Playback Engine GPU Acceleration?
• Do you still have the issue when choosing Project Settings > General > Renderer > Mercury Playback Engine (Software Only)?
• Does the problem only happen with your final output, with previews, or both?