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Correct answer juliom75698023

I switched the "video rendering and playback" to Mercury Playback Engine software only, like someone mentioned, and it worked!! YAY

35 replies

Known Participant
July 2, 2019

Any news on this for a fix?

I'm get these errors, still get them with Mercury GPU turned off.

I'm not scaling the footage, just 2 x 1080 ProRes LT files, simply making cut away shots. have had to re-start Premier about 5 times today already!

OS Name Microsoft Windows 10 Pro

Version 10.0.17763 Build 17763

Processor Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)

Installed Physical Memory (RAM) 64.0 GB

Dual Nvidia 1070 GFX cards

PP Version 13.1.1. build 9

All OS and GFX drivers on the latest versions!

I get this error, strange thing is the location shown does not exist! D: drive is my media drive, I've searched everywhere but nothing!

Participant
June 20, 2019

POSSIBLE FIX!  I was having the same problem. I had Adobe have their way with my computer and they didnt fix anything. I am usually working with different resolutions higher than 4k so I usually click "Scale to Frame Size". I turned that off and just scaled manually and the issue went away. Hope this helps for somebody. 

Known Participant
June 1, 2019

Hit this problem big time yesterday. Just finished a project, went to export the master file, and I started getting that error. When I checked the export frames were in the wrong order at the points the error message said. I found that if I kept trying to export eventually it would work.

I then needed to shorten the final file, so I took my good export back in Premiere, chopped the end off and exported. The export would still fail. That's a single ProRes(HQ) file as the source and ProRes(HQ) export, so hardly very taxing for Premiere.

I have now spent the last 24 hours trying to get to the bottom of things. What I have discovered is that this largely happens with ProRes(HQ) files and exports. This doesn't seem to happen with ProRes. Ticking 'Use Maximum Render Quality' on export makes it fail a lot more often.

Premiere 13.1.2

OS: OSX 10.14.5 (Mojave)

NeofilmAuthor
Inspiring
June 1, 2019

I was getting these and never use ProRes (HQ). I haven't had this exact warning lately, it seems to be a new issue. Now after about an hour it just crashes. Sometimes I'll get a little pink box that pops up in the right corner, different from anything I've shared here thus far, and I think it says something that makes me think it could be related. But, that's only happened a few times and I'm usually so deep in editing that it throws me off guard and pisses me off, then I immediately try to save before it crashes. So, I don't recall what it says exactly. How many decades must go by before this expensive crap is stable???

Participating Frequently
May 26, 2019

I'm having the same problem even for a simple sequence; one clip and one audio track. I've had so many and different problems since "upgrading" from CS6 to CC. I totally wish Adobe would divert their development team from making new features to just making the current capability bugfree and stable. For professionals, a stable system is much more important than some new 'feature' or gadget!!!

Participant
May 25, 2019

I'm getting exactly the same thing. Normally I'm editing fine for the first 2 hours then suddenly get relentless warnings about "frame substitution" - it's annoying but I can still edit.... until some of my clips start displaying as just blackness in the canvas.... as which point have to quit the program and go to a last saved version. VERY ANNOYING! PLEASE SORT ADOBE!!!!

NeofilmAuthor
Inspiring
May 26, 2019

It gets worse, then issues change, and tech support will waste hours doing what they tried last time, then escalated support will make you thing the problem solved when it's not or there's a new similar problem. I think we're screwed. If only I had time to learn/try a new program like DaVinci Resolve...

calvind60740691
Participant
May 26, 2019

Honestly atm I'm using shotcut, it's a free and does pretty much all the same things. It's just not as smooth but it's getting the job done for me atm. I would love to not use it and just use the software I'm paying for but sadly I can't because it substitutes every frame of my video until it's just a black screen

calvind60740691
Participant
May 17, 2019

I'm having the same exact issue. The video will be fine if I don't attempt to make any edits to it. The second I try to use the program for what it is suppose to be used for, editing, I start to lose frames until I lose all frames and I just have a blank video.

Known Participant
May 16, 2019

I had this problem. Also have a whizz bang new build.... I have found that sequences don't like blank spaces - which I have for 20 years used as black. Now I use 'black video' instead.

Also, with the dreaded error - 'frame recursion' - my project was crashing (although it was a few years old and being opened in the new update). Here's what I did to fix it....

Create a new project

Select 'mercury playback software only' in the project settings

Import the old project (I selected only the sequences that I needed)

Create a new sequence

Drag the old sequence into the new sequence **make sure you have the sequence button selected that allows for all tracks - not just a merged sequence

NeofilmAuthor
Inspiring
May 17, 2019

It seems like there's no way this has anything to do with resolving why my issue was happening. It was doing it with new projects too. I may have found what was wrong. It'll be easier to explain in a video. Once I make sure for a fact it's not happening anymore, which thus far it is not, then I will whip up a quick video on what it was....

NeofilmAuthor
Inspiring
May 17, 2019

wow, nevermind, today I started a whole new project. It was as simple as can be. One HD clip. I get about an hour and a half in and a pink box comes up saying adobe error. Then the crash report. Then when I reopen the last I don't know how many minutes of magical editing was all gone. Please don't tell me to save more often, I have it set for auto save so often (and people have suggested turning that off) and I typically manually save. But, adobe has this knack for knowing the best time to make the most damage. This software has just become totally unstable trash. and this was after "escalated support" went through my computer making sure everything was setup correct and what not.

site_fail
Known Participant
May 15, 2019

I have this problem as well...with PROXY FILES!!! It starts about 30 to 60 minutes into editing and then I have to restart or Premiere will just crash.  Once I restart I can edit again for a time until it starts happening again. I know there is no issue with the files because...well, they were made by the ingester inside of Premiere!  That and they don't have a problem until Premiere gets warmed up. Pathetic. On a high end HP Z series workstation that is connected to a NAS via Fiber...we have another workstation connected to this NAS that does not have this issue with the same media "pool" (though it has other issues that are much worse). Thinking about getting back into Resolve.

crabspanner
Known Participant
May 7, 2019

This is causing so much trouble in my post facility. Can this new feature be disabled? It clearly doesn't work properly and needs fixing.

Clips will randomly show this error while editing, making it impossible to work and export a master. The exact same files may have worked properly 10 minutes earlier, or be fixed by re-opening the project, using a different computer or just sometimes switching between Metal and OpenCL. There is no consistency to the errors or workarounds, we just have to keep re-opening projects until it stops. I'm rolling back to an older version until this is rectified.

Errors are detected at random on:

ProRes 422HQ

ProRes 4444

DNxHD 185x MXF

Photoshop files

We have 6 Macs all suffering from the same problem.

4x MacPro Trash cans - all 64GB - High Sierra 10.13.6

1x iMac 5k - High Sierra 10.13.6

1x MacPro 2010 - Nvidia TitanV - High Sierra 10.13.6

NeofilmAuthor
Inspiring
May 7, 2019

Thank you for acknowledging this. I've lost enough time trying to resolve/prevent this that if I was paid my hourly wage I would have a lifetime subscription easily paid up for all of Adobe cloud easily and beyond. Adobe is too often a — nightmare. I can't wait to get to a point in my life to try and hopefully move to something better, like DaVinci Resolve.

 

Moderator note: Please avoid using profanity. It is against community guidelines.

NeofilmAuthor
Inspiring
May 3, 2019

Now, this is on a project that is still on the same, pretty new, SSD drive. I'm not about to move this to my m.2 because it's a huge project. I've had warning/crashes with other projects, so it's not just this project. But, this issue is something new. I haven't really needed to render the timeline for a while and when I did I just got a compiling error simply trying to render the timeline. I switched from CUDA to Software only and I was able to render the timeline for a bit, however, I didn't continue because doing this required the entire timeline to be rendered and I really didn't want to. I WANT TO USE CUDA! That's why I have this $1,400 2080 Ti video card!

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