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jacobp40036651
Participant
May 27, 2018
Question

Warp Stabilizer: Step 2 freeze/crash Windows 10 - HELP/URGENT!!

  • May 27, 2018
  • 13 replies
  • 8640 views

I desperately need help fixing the warp stabilizer freeze/crash on step 2(during stabilization). I use premiere pro to provide a living for my family and I heavily depend on using warp stabilizer! Its a hard screen freeze that it wont come back from. A few times it will show a BSOD whea uncorrectable error.

I have two computers I have been swapping hardware on, trying to determine what the problem is. I made a fresh install of Windows 10 on a separate ssd and installed latest version of Premiere Pro. I have two testing stations, my workstation and another PC(we will call this PC2). I used this Windows 10 ssd with premiere in both computers. Warp stabilizer works on PC2 and will freeze/crash on my workstation using the SAME Windows 10 ssd. So I transferred devices, one by one. I changed the GPU and RAM on the workstation and same problem on Windows 10 ssd. So it has to be the motherboard/CPU/Driver on the workstation. I ran PC-Doctor to run extensive checks on all my hardware and everything passed. I ran Intel Processor Diagnostic and it passes. There are zero error log files here: C:\Users\Backup\AppData\Roaming\Adobe\Premiere Pro\12.0\logs. I honestly don't know where to go from here. I'm practically at the point of buying some other video editing software because of the crisis this has caused with completing jobs that pays for my family's living.

Every configuration was tested with the same Windows 10 ssd

Workstation: Warp Stabilizer crash/freeze/BSOD

CPU: i9 - 7940x

MB: Asus Rampage VI APEX

RAM: 64gb Tridentz f4-3200c16q-64gtz

GPU: EVGA Geforce GTX 1080 Ti SC2

PS: hx1000 power supply

PC2: Warp Stabilizer works

CPU: i7-6900k

MB: Asus x-99 A-II

RAM: 32gb Tridentz f4-3200c16d-16gtzb

GPU: EVGA Geforce gtx 1050

PS: Corsair CX750

I have tried the following that produces the same warp stabilizer problem:

Test Hardware swap Workstation: Warp Stabilizer crash/freeze/BSOD

CPU: i9 - 7940x

MB: Asus Rampage VI APEX

RAM: 16gb Tridentz f4-3200c16d-16gtzb

GPU: EVGA Geforce gtx 1050

PS: hx1000 power supply

This topic has been closed for replies.

13 replies

Show previous replies
A
Anonymous
June 14, 2018

FWIW... I just did another chat with advanced tech support on this issue and here's what he said:

We are waiting for the next adobe update to release. We have no time frame and there is no workaround.

    A
    Anonymous
    June 13, 2018

    I have the exact same issue. Warp stabilizer crashes my PC when it gets to step 2 of the process. I rolled back my video drivers to a 2017 version (at the direction of Adobe Advanced Tech Support) and it still crashes at the exact same point. I built this PC about 6 months ago, specifically for video editing, and it worked great up until about 3 weeks ago. Then I started getting the blue screens while using Premiere Pro and I even got it one time using Photoshop. Not sure what's going on. I'm still working with tech support, but today their remote assistance is not working properly so they couldn't help me. I'll try again tomorrow.

    I did send the motherboard back to ASUS since it was under warranty and there were no faults found. I ran memtest and all was good. Also ran the intel cpu diag and it was also good. I did a fresh install of windows 10 and ran stress tests after each program that I installed. I had no crashes. Then I installed Premiere Pro and began using it for an edit and CRASH! as soon as the warp stabilizer step 2 started. It crashes every time I try that. It has also crashed a few other times during the editing process (other than warp stabilizer). I hope they figure this out soon.

    Here's my set up:

    Windows 10 64 bit version 1803

    Intel Core i9 7920

    Asus Prime x299 Deluxe Mobo

    Corsair Dominator Pro 64GB DDR4 Ram

    Nvidia GTX 1080 8GB Video Card

    Samsung 960 Pro 1GB NVMe2 HD

    Corsair 1200 Power Supply

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    May 28, 2018

    Have you tried different video driver versions?

    J
    jacobp40036651Author
    Participant
    May 28, 2018

    I swapped the 1080 ti with a 1050. Same problem and they use different drivers. 1050 works in PC2 with warp stabilizer

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    May 28, 2018

    jacobp40036651  wrote

    I swapped the 1080 ti with a 1050. Same problem and they use different drivers.

    Yes, but each card can use the current or older drivers for the specific card.  I meant: Did you try not only the current driver available, but also try older drivers?

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