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gabrielr62858609
Participant
October 16, 2019
Question

Wave Form are empty and audio doesn't work (Help)

  • October 16, 2019
  • 2 replies
  • 698 views

Eu não sei mais o que tentar. Já limpei o Cache, Reiniciei, Reinstalei, Atualizei, Mudei o arquivo de HD, o Premiere não consegue importar o arquivo com aúdio completo. Eu tenho um projeto para editar e agora estou travado pois não consigo ouvir aúdio algum. No Explorer o vídeo reproduz normalmente.


English:
I don't know what to try anymore. Already cleaned the cache, rebooted, reinstalled, updated, changed the HD file,
 Premiere can not import the file with full audio. I have a project to edit and now I'm stuck because 
I can't hear any audio. In Explorer the video plays normally.


 

    This topic has been closed for replies.

    2 replies

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    October 17, 2019

    You need to wait until file is fully conformed (blue line bottom right) before doing anything.

    Rename file and try again.

    K
    Kulpreet
    Participating Frequently
    October 17, 2019

    What is the source of your media? Shot on a camera/mobile phone/screen-recording or downloaded online?

    Transcode your video in HandBrake and re-import in Premiere Pro.

     

    -KS

      G
      gabrielr62858609Author
      Participant
      October 17, 2019
      Screen-recording. I will try that, thnks!
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