Inspiring

Question

"We Can't Verify Your Subscription Status"

Forum|Forum|6 years ago
March 19, 2020
3 replies
3833 views

Adobe won't let me use Premiere 2020, because they "can't verify [my] subscription status". I'm obvoiusly connected to the internet, since I'm posting this message; I've uninstalled and re-installed Premiere 14.0.3; I've checked my hosts file, and it's empty; all of my other Adobe apps work propery, including Cloud, Premiere 2019, AE 2019 and 2020, PS 2020, Illustrator 2020, Audition 2020, AME 2020. All apps are up-to-date.

What gives? I've been trying to get through to chat, but have been getting a "Sorry for the delay. We’re busier than expected. Thank you for your patience." message for literally the past 24 hours.
Anyone know how to fix this?

TIA

How to

This topic has been closed for replies.

Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

You can also try contacting Adobe on Twitter or Facebook.

D

Dan24058775a5kw

Participating Frequently

Tried to chat before, but no succes in getting there. I get this site when following your link :

Peru Bob

Community Expert

Make sure to sign in to your Adobe account first and allow popups on your browser.

Try a different browser.

Peru Bob

Community Expert

Try creating a new user account and see if that user account can connect.

T

tvn32295250

Participating Frequently

I have created a new account now, and got this message :

[Image removed by moderator because it contains an email address. Please redact and repost image.]

T

tvn32295250

Participating Frequently

Having the same problems - and a project deadline i cant reach. this is unsainly ameteur-like.

Did you get help ?

D

DerjisAuthor

Inspiring

@tvn32295250

I feel for you, man. Adobe support was of absolutely no help to me either back when I first posted this.

"cLoUd cOmpUtiNG teH bESt sO cOnVEniEnT 4 ~~OUr STonK pRiCes~~ i mEaN oUr uSErS"

-- Adobe, 2020 (and also 2022)

Have you tried uninstalling and re-installing the Creative Cloud app? I don't think that worked for me, but might be worth a shot.

Please treat this as absolutely last-resort advice because it's a MASSIVE pain in the ass (and may not even work), but from what I remember, I had to uninstall everything, run the Adobe Cleaner tool and reinstall everything.
https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

My honest advice for how to best deal with Adobe's broken cloud/subscription nonsense? Switch to Resolve. Stop giving Adobe your money. With a subscription model, they have zero incentive to release stable, fast, innovative programs. They can completely phone it in and release awful, bug-riddled nonsense, and they get your money just the same.
Hopefully you get to read this post before the mods blast it into oblivion! 😄

T

tvn32295250

Participating Frequently

Thx.
Suddently it worked, without me doing anything. Now i wonder when it will start again. - In the middle of a urgent deadline ?
Putting this, and then all the glitches and work-arounds together, i'm seriusly thinking about your adwise concering Resolve, but we have a lot of presets and preproduced things for Premiere that have to be made again. But if it continues like this ( today i used several huors to fix a simple mp4 export ) i will make the switch.

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