⚠️ We’ve been working with four Adobe engineers on a critical bug that remains unresolved. Two have left Adobe, and the other two aren’t responding. This is now an emergency. How can we escalate this immediately?

My documentary film takes over 2 HOURS to load. It’s a RELINKING problem. I contacted adobe engineers last year in the summer. Even got on a video call with them to show the issue. Spent literally hours on this. They acknowledged the bug and said they are working on it.

I finished that project months ago and gave up on this situation and transitioned to Davinci Resolve for my new projects due to my extreme frustration with Adobe.

But now the client has come back and I need to make a lot of changes, and it’s just unbelievable that everytime I open the project, I have to wait 2 hours before I can do anything.

Rach McIntire was my main point of contact and she no longer is at Adobe!

The Adobe phone support is so horrible that I want to blew my own brains out. It’s like they deliberately want to annoy you on the phone.

How can I get in touch with someone at Rach’s level or her replacement at Adobe?