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Isaac28643614qony
Inspiring
February 28, 2023
Answered

weird video issues

  • February 28, 2023
  • 3 replies
  • 3040 views

I am having some issues with my videos looking like this. even when i export the project they are still ther. they do not show up before importing to premire pro. anyone know how to fix this?

    This topic has been closed for replies.
    Correct answer Isaac28643614qony

    Thank you all for the help. I did get rid of the problem by updating the intel graphics driver, mine kept saying it was up to date when it really was not through the device manager. To anyone that may have this issue in the future, download the automatic intel driver and support assistant tool to get the correct drivers, and to keep them up to date if needed. Hope this helps someone in the Future. 

    3 replies

    I
    Isaac28643614qonyAuthorCorrect answer
    Inspiring
    March 2, 2023

    Thank you all for the help. I did get rid of the problem by updating the intel graphics driver, mine kept saying it was up to date when it really was not through the device manager. To anyone that may have this issue in the future, download the automatic intel driver and support assistant tool to get the correct drivers, and to keep them up to date if needed. Hope this helps someone in the Future. 

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      March 1, 2023

      What is the GPU driver you are using, Isaac?

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      I
      Isaac28643614qonyAuthor
      Inspiring
      March 1, 2023

      I am using the latest, 531.18 nvidia driver. I did try the studio driver with no luck. Also only these set of files are causing this issue. My other files are not affected which is odd, because neither are corrupted and work fine when opening elsewhere. This sucks because the files I need to use is for a project. Additionally both sets of files are same properties, so why one would work and another not is quite odd. 

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      March 2, 2023

      Isaac,

      Sorry to report that the latest drivers are very problematic. Try rolling back to 528.49. Let us know if that helps.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      March 1, 2023

      If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

      I
      Isaac28643614qonyAuthor
      Inspiring
      March 1, 2023

      After, installation of studio driver, I relaunched premiere pro, and still having the issue. I'm stumped, never seen it do this before.

      Ishan Y
      Community Manager
      Ishan YCommunity Manager
      Community Manager
      March 1, 2023

      Sorry to hear about this. Do you see this issue with specific types of source files? Please share your source file properties (Right-click on the clip on Timeline > Properties). For testing purposes, go to File > Project Settings > General, set the Renderer to Mercury Playback Engine Software Only, and let us know if you still see the issue.

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