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Inspiring
August 7, 2026
Question

What's happening to the cursor?

  • August 7, 2026
  • 9 replies
  • 86 views

How is clearing the cache related to cursor operation?

    9 replies

    Community Manager
    August 28, 2026

    Hey Paul,

    Thanks for the screen recording and detailed system information. I can see the cursor behavior you’re referring to, and clearing the media cache would not be my first troubleshooting step for this particular issue.

    Since you’re already using the current NVIDIA Studio Driver, I’d next test whether Premiere’s GPU-accelerated UI is involved. Go to Preferences > General and toggle GPU Accelerated UI Rendering, then restart Premiere and check whether the cursor behavior changes.

    If it still occurs, please let us know your exact Premiere version/build. That will help determine whether we’re looking at a version-specific UI issue.

    Cheers,
    Kevin

    MyerPj
    Community Expert
    Community Expert
    August 8, 2026

    I know we’re ruling out everything on your end, but just in case you should answer the requests for info, like hardware info / driver info, etc. Things happen, not to you, but to us, though I do wonder what your last sentence above was going to say… it looks like it was cut off “it passes all tests, updates, and maintenance every “, was there something missing from that, I know it’s not on your end or anything like that… 😅

    Inspiring
    August 9, 2026

    I include my PC's specs in every post, but it doesn't seem to accomplish anything. Is there somewhere I can pin this information?

    Intel Core i7-14700K 3.4GHz/33MB s1700 BOX MSI MAG Z790 Tomahawk Max Kingston Fury DDR5-6400 65536MB PC5-51200 be quiet! MSI PCI-Ex GeForce RTX 5070 Ti Gaming Trio OC 16GB GDDR7 SSD Samsung 990 Pro 2TB M.2 PCIe 4.0 x4 NVMe 2.0 V-NAND 3bit MLC SSD Samsung 990 Pro 1TB M.2 PCIe 4.0 x4 NVMe 2.0 V-NAND 3bit MLC Toshiba MG Series Enterprise 20TB 7200rpm 512MB MG10ACA20TE 3.5 SATA III Windows 11 Pro 25H2
    Community Expert
    August 7, 2026

    That is odd. Definitely looks like a GPU issue. That’s why you need to post computer specs though so we can rule that out (Mac vs PC). 

    -------------------------------------------------------------------------JVK | Editor/Designer/Software Instructor. Pr, Ae, Ch, Ps, Ai, Id
    Inspiring
    August 8, 2026

    We're ruling out computer hardware issues as well as driver updates. Everything has long since been optimized and updated.

    Intel Core i7-14700K 3.4GHz/33MB s1700 BOX MSI MAG Z790 Tomahawk Max Kingston Fury DDR5-6400 65536MB PC5-51200 be quiet! MSI PCI-Ex GeForce RTX 5070 Ti Gaming Trio OC 16GB GDDR7 SSD Samsung 990 Pro 2TB M.2 PCIe 4.0 x4 NVMe 2.0 V-NAND 3bit MLC SSD Samsung 990 Pro 1TB M.2 PCIe 4.0 x4 NVMe 2.0 V-NAND 3bit MLC Toshiba MG Series Enterprise 20TB 7200rpm 512MB MG10ACA20TE 3.5 SATA III Windows 11 Pro 25H2
    Peru Bob
    Community Expert
    Community Expert
    August 7, 2026

     

    Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

    If that doesn't work, try creating a new project and import the old one into it.

    If that doesn't work, try resetting the preferences:
    https://helpx.adobe.com/in/premiere-pro/using/reset-preferences.html

    Inspiring
    August 8, 2026

    Drivers are always updated on update day, and I don't have anything to update. I'm writing about these errors here so they can be fixed in the future and so the developers are aware of the issues. As far as I'm concerned, I don't have anything to update or change. My system is as stable as it gets; it passes all tests, updates, and maintenance every 

    Intel Core i7-14700K 3.4GHz/33MB s1700 BOX MSI MAG Z790 Tomahawk Max Kingston Fury DDR5-6400 65536MB PC5-51200 be quiet! MSI PCI-Ex GeForce RTX 5070 Ti Gaming Trio OC 16GB GDDR7 SSD Samsung 990 Pro 2TB M.2 PCIe 4.0 x4 NVMe 2.0 V-NAND 3bit MLC SSD Samsung 990 Pro 1TB M.2 PCIe 4.0 x4 NVMe 2.0 V-NAND 3bit MLC Toshiba MG Series Enterprise 20TB 7200rpm 512MB MG10ACA20TE 3.5 SATA III Windows 11 Pro 25H2
    Community Expert
    August 9, 2026

    If you want developers to help they need to know your computer specs so they can pinpoint any potential problem with your build, otherwise it’s just a shot in the dark. 

    I keep mine handy in a note for easy copy/paste. You can also add it to your signature on here.

    -------------------------------------------------------------------------JVK | Editor/Designer/Software Instructor. Pr, Ae, Ch, Ps, Ai, Id