Skip to main content
Klintberger
Klintberger
Inspiring
Feb 6, 2025 11:25 AM UTC
Answered

When can I use two screens again?

I edit in Premiere Pro with two screens, very handy and useful. But two days ago this wasn't possible anymore. I couldn't move clips on the time line on of the screens.
I contacted Adobe and the support worked on it but couldn't help solve this issue. The problem was due to the latest update of Windows 11, Adobe said. The support gave two contradictory answers:

  1. We have to for a new update by Windows,
  2. Adobe is working on this problem and will solve this in the next version of PP. "This will take some time", Adode informed. 
    Does anyone by chance have a clue how long time this will take or could Adobe answer this question?
    Klintberger
    KlintbergerCorrect answer
    Inspiring
    Feb 12, 2025 10:15 AM UTC

    Hi Kumar!
    Adobe contacted me and suggested this solution: uninstall the latest update from Windows KB5050094. I did and it worked!

    View reply

    10 replies

    Adobe Employee
    Sumeet_Kumar_Choubey
    Adobe Employee
    Feb 6, 2025 1:53 PM UTC

    Hi Klintberger,

    We're sorry about the poor experience. We're investigating a similar issue. Could you please confirm the exact version of Windows you are using & the resolution and scale % of both monitors? For testing purposes, please try moving all the Premiere Pro panels & Workspace to the primary monitor to see if you are able to move clips on the timeline. Let us know if it works on the primary monitor.

     

    Thanks,

    Sumeet

    Translate
    Klintberger
    KlintbergerAuthor
    Inspiring
    Feb 6, 2025 3:52 PM UTC

    Hi Sumeet. 
    I'm using Windows 11  24H2.  The scale of both monitors are 100 %. What is resolution? I have moved all the panels & workspace to the primary monitor and it works there. But now all of a sudden another difficulty appears: the function with link/unlink, group/ungroup, doesn't function any more.

    Translate
    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    Feb 6, 2025 12:51 PM UTC

    Make sure your graphics card driver is up to date.

    Reset workspace and or Reset Preferences.

    See how that goes.

    Translate
    Klintberger
    KlintbergerAuthor
    Inspiring
    Feb 6, 2025 3:46 PM UTC

    The graphics card driver is up to date.  I was helped by Adobe support yesteday or the day before yesterday, and they couldn't solve the problem. Anyway, I'll try what you suggest. Thanks a lot!

    Translate
    Klintberger
    KlintbergerAuthor
    Inspiring
    Feb 6, 2025 6:26 PM UTC

    Hi. I did reset workspace and preferences but it could solve the problem with working on a second screen, unfortunately. Do you have another suggestion? But the function that all of a sudden didn't work, link/unlink, group/ungroup is now working again, thanks to this move. 
    But another suggestion about making the work on a second screen function?

    Translate
    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    Feb 6, 2025 12:50 PM UTC

    Moved from beta to regular forum.

    Translate
    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    Feb 6, 2025 12:34 PM UTC

    @Klintberger 

     

    I've moved your post from Using the Community to the Premiere Pro forum.

     

    Jane

     

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices