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dawnu90370536
dawnu90370536
Participant
July 7, 2022
Question

When I go to create captions, PP freezes?

  • July 7, 2022
  • 3 replies
  • 1599 views

I updated to the latest version, and I can create the transcript but when I click on the create captions, nothing happens? It freezes and i can do nothing in PP? I don't get the pop up that I used to get when I clicked on create captions? I have to force quit PP because I am unable to continue working...

 

FYI, I am not a super user of PP, I create very simple videos, but I would like the captions to be on the video. Hoping to get some help or guidance?

This topic has been closed for replies.

3 replies

D
Derrick28746442zq6c
Participant
March 7, 2023

This has been a similar nightmare for three days straight. Trying out all the possibilities of workspaces and playback, clearing caches, reinstalling it, and earlier versions and it was all frustrating and in vain. But the good news is 🙂 I found a solution. Uninstall the program plus all its system files. It happens that an "irregularity" causes this and can only be found in the system files which you have to delete and reinstall and run the programm again.

Hope this helps.

 

R
Rish24029215e1mo
Participant
November 20, 2022

I am facing the same issue. Updated premiere pro and still no luck. It is very frustrating. 

 

Stan Jones
Community Expert
Stan JonesCommunity Expert
Community Expert
November 20, 2022

Rish,

 

Same problem meaning you get a transcription, click on Create Captions, and no dialogue box appears?

 

What version of PR - updated to 23.0.0? Do you have multiple monitors?

 

Stan

 

Stan Jones
Community Expert
Stan JonesCommunity Expert
Community Expert
July 8, 2022

No workaround so far. Others report similar?:

https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-22-4-captions-doesn-t-work/m-p/12978332#M414541

 

Are you running PR 22.4?

 

Stan

 

dawnu90370536
dawnu90370536Author
Participant
July 8, 2022

I have the latest version, 22.5.0 and I've tried the suggestions from the previous community posts on this issue. I'm super frustrated at this point.

 

Stan Jones
Community Expert
Stan JonesCommunity Expert
Community Expert
July 9, 2022

Yes, very frustrating. And it is working correctly for me in 22.5.

 

One earlier problem appeared to be that the popup dialogue was off screen or otherwise hidden. The program was not actually "frozen," but it was waiting for input. And if you can't get to the popup, there's nothing to do but force quit.

 

One user suspected it was his multiple monitor set up. Or perhaps workspace layout could become an issue.

 

So, in addition to preference reset, which I suspect you already did, reset the workspace you are using. Or as an experiment, switch to a single monitor UI?

 

Let us know. For those of you who are affected by this, it probably requires a roll back to a version that works. Was it working okay in 22.4 for you? Have you tried rolling back?

 

Stan

 

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