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AJ Cervantes
AJ Cervantes
Participating Frequently
October 22, 2020
Question

When I Open A Project Premiere Crashes

  • October 22, 2020
  • 3 replies
  • 395 views

Whenever I open a project with Premiere (Version 14.5). The project loads up fine but when i play the timeline, my whole PC freezes and Preniere Crashes. I don't know why this is. I'm using an Intel i9-9900K cpu with a RTX 2080 Super so its probably not to do with any of my hardware. might just be a but in the latest version of Premiere.

    This topic has been closed for replies.

    3 replies

    S
    Adobe Employee
    Sumeet_Kumar_Choubey
    Adobe Employee
    October 22, 2020

    Hi there,

     

    We're sorry about the poor experience. Is this happening with any specific project or all the existing projects? Also, are you able to create a new project file? Have you tried resetting app preferences & clearing cache to isolate any preference/cache corruption issue that might be causing the app to misbehave? Let us know, we're here to help.

     

    Thanks,

    Sumeet

    L
    Lorenzo LNZ
    Participating Frequently
    October 24, 2020

    I've tried it all! Adobe Support is pratically my new partner...
    Also i see lots of posts about crashing PremierePro, so I really hope Pr2021 will be out soon and woking correctly as it always did.

    I have to work, I can't wait for this update to come!

    S
    Simone5D95
    Participant
    October 22, 2020
    The same thing happens to me. It doesn't even let me access the software right after the update. 
    I uninstalled and reinstalled, but the problem is not resolved.
    L
    Lorenzo LNZ
    Participating Frequently
    October 22, 2020

    Same here, but it seems it's a common bug of this version.
    It starts and suddenly stops working while assembling the timeline. It happens 3min after the opening...

    Hope it'll be fixed too! I need to work!

    AJ Cervantes
    AJ CervantesAuthor
    Participating Frequently
    October 29, 2020

    I went and downloaded an older version of Premiere on the creating could app and now it seems to be fine

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