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Chiwas5CC5
Participant
August 31, 2020
Answered

while importing .srt files sometimes only half the content shows

while importing .srt files, sometimes only half the content shows

like if i have a .srt with 5min of content only 2-3min of content appears in premiere pro CC 2018. please help !

    Stan Jones
    Stan JonesCorrect answer
    Community Expert
    August 31, 2020

    The most frequent issue is a problem in the .srt file that PR interprets as end of file OR a character that PR chokes on that PR responds to by ending the file.

     

    Open the .srt in a text editor and look at the last caption imported (extra line?) and the next caption (bad character?).

     

    Fix the problem manually; then try the import again.

     

    I rename the file before trying to reimport; I am not certain but PR seems to remember previous caption imports, even if you undo and or delete the previous import.

     

    Stan

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    12 replies

    Stan Jones
    Community Expert
    Stan JonesCommunity Expert
    Community Expert
    September 1, 2020

    Of course! Good catch. And I will add that to my list.

     

    Stan

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    strathcb
    strathcb
    Participant
    October 13, 2022

    Looks also like SRT lines with single characters also make Premiere unhappy.  i.e. one line contains a single character.  This feels more like a bug.

     

    e.g.


    383
    00:20:26,300 --> 00:20:29,800
    heritage management has changed all quite
    a

     

    384 ...

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    Michael Grenadier
    Legend
    October 13, 2022

    There's a third party windows program called subtitleedit. that will usually flag errors and allow you to fix them

    https://www.nikse.dk/subtitleedit

    There's an online version if you're on the mac

    I found it very useful dealing with caption/subtitle issues in scenarist, dvdsp and streaming solutions

     

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    Stan Jones
    Community Expert
    Stan JonesCommunity Expert
    Community Expert
    September 1, 2020

    Sent you a pm offering to look at a file.

     

    Does the same amount of a problem file import each time? 

     

    Stan

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    Chiwas5CC5Author
    Participant
    September 1, 2020

    hey thanks,

    I have figured out what was wrong. 

    everything was ok but at some parts there start and end timecodes were same because of which it didn't import the full file.

     

    maybe you can help someone else having similar problem as mine 😄

    remind them to check the start and end timecode as well ! 

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    Adobe Employee
    Trent Happel
    Adobe Employee
    September 1, 2020

    Ah yes, good catch. Duplicate timecode values would also be an issue (thought I mentioned that in my response... and I did not. I have now editied it to include timecode). Thanks for digging into the SRT and providing a prompt update!

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    Stan Jones
    Community Expert
    Stan JonesCommunity Expert
    Community Expert
    August 31, 2020

    Trent, thanks for that explanation about the media cache. I'm sure that has caused confusion for users trying to fix a problematic .srt file.

     

    Stan

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    Adobe Employee
    Trent Happel
    Adobe Employee
    August 31, 2020

    Echo Stan's recommendation. This type of failure is often due to a formatting or timecode issue in the SRT file and Premiere's import stops at the offending issue.

     

    Also, Caption import does create cached files, so that is why you may see same issue if you just import the SRT again. Either quit Premiere Pro, delete Media Cache folders, then launch Premiere Pro again and import SRT or rename the corrected SRT and import, as Stan suggests.

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      Chiwas5CC5Author
      Participant
      September 1, 2020

      thanks trent and stan for replying,

      but that doesn't seem to be the case. I am using a macbook pro and making subtitles with InqScribe. 

      I checked the .srt files which were faulty but there didn't seem to be any extra line or special character. I also tried deleting the media cache folder and renaming it still didn't work. what do you guys think ? is it the PR's problem or my subtitling software ?

      I don't think it's my software problem because all the other .srt files seem to work, just few of them are having this problem. 

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      Stan Jones
      Community Expert
      Stan JonesCommunity ExpertCorrect answer
      Community Expert
      August 31, 2020

      The most frequent issue is a problem in the .srt file that PR interprets as end of file OR a character that PR chokes on that PR responds to by ending the file.

       

      Open the .srt in a text editor and look at the last caption imported (extra line?) and the next caption (bad character?).

       

      Fix the problem manually; then try the import again.

       

      I rename the file before trying to reimport; I am not certain but PR seems to remember previous caption imports, even if you undo and or delete the previous import.

       

      Stan

      Translate
        Peter John236531219ipo
        Participant
        April 3, 2025

        Very helpful, thanks!

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