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Participant
January 20, 2019
Question

While using workspace on multiple monitors, importing a clip stops playback

  • January 20, 2019
  • 2 replies
  • 340 views

This is an unusual problem.

I finally isolated the variables (I think). I use 3 monitors and have workspaces which span all 3. If I use a workspace on a single monitor, everything functions normally. However, any time I drag a clip into the project (from either the source window or the media browser) while using one of these multiple monitor workspaces, the playback freezes. The program still runs, you can access menus, move windows and navigate the program, but playback has stopped and wont start (playback in any window, be it source window, project window, anywhere). If you return to a workspace which is only on one monitor after this has happened, the problem persists. You have to close the program and start it again (and interestingly enough, the premier pro process stays open and must be closed manually from the task manager before you can start the program again). VERY strangely, if you merely do all your importing while using a standard single monitor layout, then switch to the multiple monitor workspace, everything functions correctly. Now while this is kind of a workaround, part of why I wanted to do this was for ease of navigating the media browser, so my media browser window is on a second screen (along with other windows also) and is larger than normal so I can see what Im doing in there. So its not a workaround, because it doesnt allow me to do part of the whole reason of using multiple monitors in the first place. Thoughts?

I am on Windows 10 Pro. All drivers up to date (especially display drivers). Program is up to date as well. Before anyone suggests it, I already deleted Sonic Studio...

Hardware:

Motherboard: Asus ROG Strix X370-F

Processor: AMD Ryzen 7 1700x

RAM: 32 GB G.SKILL TridentZ

Graphics: EVGA GTX 1070 SC

I wont list off all my drives...there are 9 of them...

Thanks everyone!

~Ariana

This topic has been closed for replies.

2 replies

Adobe Employee
February 25, 2019

Hi arigee50,

Sorry to hear that you are facing this issue. It seems like an issue a GPU driver or an issue with workspace corruption. Please try to do a clean installation of NVIDIA drivers (Clean installation of Nvidia drivers - Ubisoft Support ) and check if it helps. If you are still facing the issue please try to reset workspace for Premiere Pro ( FAQ: How to fix workspace related issues in Premiere Pro? ). Hope it helps, let us know if you have any questions.

Thanks,

Sumeet

Richard van den Boogaard
Community Expert
Community Expert
January 20, 2019

I can second this behavior, although it happened to me last night on a single monitor, whilst jumping between work spaces color, graphics and editing...