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Participant
May 28, 2020
Question

White symbols/letters in program view, then white screen only

  • May 28, 2020
  • 1 reply
  • 242 views

Windows 10, Premiere Pro 2020. When I drag drop or import a media file, and move it to the session, the program/session view screen shows white symbols and letters. Then when I scrub through, the view is only a white screen. Going to Alpha view only reveals the black rectangle that is purposely in the center of the image (it is a split screen image with one image on top and one on bottom). This happens with all different types of the same file: png, jpg, ai file and with completely different image files as well. I've uninstalled/reinstalled, reset preferences during launch, and tried opening the program on 3 different monitors. Even logged in as a different person on same computer without luck. Same issues with After Effects, other Adobe programs seem to be functioning properly. The computer I am working was recently reset, all programs were working well before this. Thanks in advance for your help!

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1 reply

Ann Bens
Community Expert
Community Expert
May 28, 2020

Please embed screenshot in original post.