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Participant
January 19, 2022
Answered

Whole program glitch during playback

  • January 19, 2022
  • 3 replies
  • 589 views

Only during playback, the entire premiere window "glitches" by shifting to the right for a moment then back. This happens randomly and no matter if I set the playback resolution low, turn off high quality, and mute FX. Short video clip attached of issue.

Thanks for any help or advice!

This topic has been closed for replies.
Correct answer Peru Bob

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

3 replies

Inspiring
January 19, 2022

I have had this happen in the Beta Version only.

Kartika Rawat
Community Manager
Community Manager
January 19, 2022

Hi Wendy22517747srdf!

Sorry about the glitching issue. Would you mind sharing your system details (OS, CPU, RAM, GPU)? Does it happen while working on a specific project?

 

Let us know.

Thanks,

Kartika

Participant
January 19, 2022

Windows 10, Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz, 16.0 GB RAM, Intel(R) UHD Graphics 630. I recently upgraded to CC so this is my first project.

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
January 19, 2022

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

Participant
January 19, 2022

Thank you very much, I followed all of your steps and the problem seemed to be with the workspace being edited. Is there a reason customized workspaces should casue this issue or how to avoid it in the future?