Why 30 second video takes hours to render??

This is getting ridiculous. I am running Adobe Premier Pro with i9 9900 chipset and 2080TI graphic card, that has 64 GB of rams with SSD. I haven't used Premier Pro for a while until now, it crashes every time I try to plug in a mogrt file!! So before I try to run it in preview, I try to render this super short 30 second clip, its taking more than 2 hours!!  I have been very unhappy with the premiere pro's performance, can someone tell me why?  Its kind of ridiculous you are paying this much monthly fee, and can't even get a direct support from them.