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Participant
December 18, 2023
Question

Why does my imported video and still images look like this?

  • December 18, 2023
  • 1 reply
  • 889 views

Hi there 

I just installed Premier Pro on my brand-new XPS laptop. When I open any video or still image and import it to my project it looks like the attached photo. I have never had this problem before and have been using Premier for a long time. 

 

Adobe Premier Pro Version 22

Dell XPS - 13th Gen I& 2.5Ghz

65GB Ram

Intel Arc A370M Graphics with 4GB RAM

Intel Iris Xe graphics

 

Any thoughts? 

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1 reply

Kevin-Monahan
Community Manager
Community Manager
December 18, 2023

Hi @Jason28143639f0by.

Thanks for the note and screenshot. Looks like faulty or outdated GPU drivers. Can you try updating them? Hope that helps.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Participant
December 18, 2023

Hi Kevin, 

Everything is up to date.  Still not showing properly,

Thanks

 

Peru Bob
Community Expert
Community Expert
December 19, 2023

Did you check for updates from Dell?