Why does my imported video and still images look like this?

Forum|Forum|2 years ago
December 18, 2023
1 reply
889 views

Hi there

I just installed Premier Pro on my brand-new XPS laptop. When I open any video or still image and import it to my project it looks like the attached photo. I have never had this problem before and have been using Premier for a long time.

Adobe Premier Pro Version 22

Dell XPS - 13th Gen I& 2.5Ghz

65GB Ram

Intel Arc A370M Graphics with 4GB RAM

Intel Iris Xe graphics

Any thoughts?

Import

This topic has been closed for replies.

Kevin-Monahan

Community Manager

Hi @Jason28143639f0by.

Thanks for the note and screenshot. Looks like faulty or outdated GPU drivers. Can you try updating them? Hope that helps.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

J

Jason28143639f0byAuthor

Participant

Hi Kevin,

Everything is up to date. Still not showing properly,

Thanks

Peru Bob

Community Expert

Did you check for updates from Dell?

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