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K
kartikb9016807
Participant
July 3, 2019
Answered

why is Import not working in premier pro?

  • July 3, 2019
  • 4 replies
  • 885 views

Any file I try to import (image/video) I see "import pending"  when i hover over the file. When i try to drag into into the timeline also it shows the same. If i try to play raw footage Premier Pro hangs or crashed. I cleared cache, removed the software and installed it again. Nothing seems to work. Please HELP!

This topic has been closed for replies.
Correct answer Ann Bens

Your machine is way underpowered it does NOT meet minimum system requirements for 2019.

Might want to try 2018 which is less demanding. But dont get your hopes up.

4 replies

S
Adobe Employee
Sumeet_Kumar_Choubey
Adobe Employee
July 4, 2019

Hi kartikb9016807,

Sorry to hear that you are facing this issue. Where are the media files (that you are trying to import) saved (internal drive, external/network drive)? Also, have you tried resetting app preferences (FAQ: How to reset (trash) preferences in Premiere Pro? ) and manually cleaning the cache files from its directory(FAQ: How to clean (delete or trash) media cache files? ) and checked if it's working properly.

Thanks,

Sumeet

    K
    kartikb9016807Author
    Participant
    July 5, 2019

    I have tried resetting app preferences (FAQ: How to reset (trash) preferences in Premiere Pro? ) and manually cleaning the cache files from its directory(FAQ: How to clean (delete or trash) media cache files? ). But Import did not work.

    I now downloaded 2018 Version and the import is working!

    I am now able to edit. Thanks a lot to everyone for the help

    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    July 3, 2019

    have you managed to import any content? I'd suggest trying to import a range of images types, small to large in size, and the same for video. This can help locate the cause of the problem.

    K
    kartikb9016807Author
    Participant
    July 4, 2019

    I could import one small size image. I am unable to upload Bigger images or Video of any length.

    When I opened an old project of mine (Which I edited in my old laptop). Everything seemed to work fine. It did not hang at all in the 2hours of editing and everything was being processed quickly.  I could work with it and all the files which were already imported in it without any hassle.

     

    But i could not import anything new into this project:

    The only issue I am having is with import

    Ann Bens
    Community Expert
    Ann BensCommunity ExpertCorrect answer
    Community Expert
    July 4, 2019

    Your machine is way underpowered it does NOT meet minimum system requirements for 2019.

    Might want to try 2018 which is less demanding. But dont get your hopes up.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    July 3, 2019

    Does you machine meet minimum system requirement.

    Adobe Premiere Pro CC System Requirements

    K
    kartikb9016807Author
    Participant
    July 4, 2019

    Here are my system specifications:

    R
    Community Expert
    RobShultzCommunity Expert
    Community Expert
    July 3, 2019

    Sometimes this can take time depending on the system and the resolution of the footage. Maybe try importing a single shorter clip and see if it behaves better. Can you give us system specs and information about the footage resolution/type?

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